SWPS University of Social Sciences and Humanities, Katowice, Poland (Faculty of Psychology in Katowice, Department of Social and Organizational Behavior Psychology).
University of Silesia, Katowice, Poland (Faculty of Pedagogy and Psychology, Institute of Psychology, Work and Organizational Psychology Department).
Int J Occup Med Environ Health. 2019 Jul 15;32(4):569-584. doi: 10.13075/ijomeh.1896.01406. Epub 2019 Jun 26.
The aim of the study was to examine the potential differences in the assessment of the severity of work-related stress, and in the global assessment of the areas of worklife and individual worklife dimensions in employees working in service occupations.
The research covered 61 emergency workers, 92 helping professionals, and 58 knowledge workers. A subjective assessment of the areas of worklife was carried out using the , and the (PSS-10) was used to investigate stress severity.
The research has revealed statistically significant differences between workers belonging to the 3 groups of service occupations in their assessment of the severity of work-related stress. The findings have shown that 26% of the variance of the variable is explained by belonging to a specific occupational group. Police officers and helping professionals experience comparably severe stress, which is significantly stronger than that experienced by the laboratory staff. Statistically significant differences have also been found between the studied groups in terms of the global assessment of all areas of worklife, as well as in the assessment of particular areas, i.e., control, rewards, fairness and values. No significant differences have been found with regard to the workload and community areas.
Working in social service occupations, whether as emergency or helping professionals, may lead to a similar level of stress severity. The surveyed workers do not differ in their assessment of workload or of the sense of trust, cooperation and support received from their co-workers. Further research should be carried out to explore the sources of stress, which may be linked to other factors than the areas of worklife presented here, such as stress inducing contact with customers, environmental determinants of work, existing hazards to life or health, or the intrinsic predispositions of individuals performing specific types of work and gender. Int J Occup Med Environ Health. 2019;32(4):569-84.
本研究旨在探讨服务行业员工在工作相关压力严重程度评估以及工作生活领域和个体工作维度的整体评估方面可能存在的差异。
研究对象包括 61 名应急工作者、92 名助人专业人员和 58 名知识工作者。使用 （DAS-12）对工作生活领域进行主观评估，使用 （PSS-10）调查压力严重程度。
研究揭示了属于 3 组服务行业的员工在工作相关压力严重程度评估方面存在统计学显著差异。研究结果表明，特定职业群体归属解释了变量的 26%方差。警察和助人专业人员经历的压力相当严重，明显强于实验室工作人员。在所研究的群体之间，在所有工作生活领域的整体评估以及对特定领域（即控制、奖励、公平和价值观）的评估方面也存在统计学显著差异。在工作量和社区领域方面没有发现显著差异。
从事社会服务职业，无论是作为应急人员还是助人专业人员，可能会导致类似程度的压力严重程度。调查对象在对工作量或从同事那里获得的信任、合作和支持的评估方面没有差异。应进一步开展研究，以探讨压力源，这些压力源可能与工作生活领域以外的其他因素有关，例如与客户接触产生的压力、工作的环境决定因素、现有的生命或健康危害，或从事特定类型工作的个体的内在倾向和性别。国际职业医学与环境卫生杂志。2019 年；32（4）：569-84。
