Loureiro Fernanda, Figueiredo Maria Henriqueta, Charepe Zaida
Escola Superior de Saúde Egas Moniz, Caparica, Portugal.
Center for Interdisciplinary Research in Health (CIIS), Universidade Católica Portuguesa, Lisbon, Portugal.
Int J Nurs Pract. 2019 Dec;25(6):e12764. doi: 10.1111/ijn.12764. Epub 2019 Jul 17.
This integrative review synthesizes the current knowledge on school-aged children's satisfaction with nursing care in acute care settings.
Children identify aspects of nursing care that are not valued by their parents. This fact confirms the relevance of properly assessing children's satisfaction.
An integrative review was performed.
A search for empirical studies was carried out in databases using the following search terms: satisfaction AND views OR opinions OR perceptions AND child AND nurs*.
The search was limited to full-text studies involving children from 6 to 12 years old, written in English or Portuguese, and published between 1 January 2000 and 31 August 2016. Twenty qualitative studies and three quantitative studies were included for revision and were analysed by two independent reviewers.
Three themes emerged: expectations of nursing care, experiences with care, and suggested strategies. Expectations and experiences allowed us to identify work within three main domains: personal domain (nurses' characteristics), professional domain (nurses' activities), and environmental domain (interaction between nurses and the environment).
It is important to recognize children's rights to express their opinions about the nursing care they receive. Evaluation of both patients' and children's satisfaction should be systematically performed.
本整合性综述综合了目前关于学龄儿童对急症护理环境中护理服务满意度的知识。
儿童指出了其父母并不看重的护理服务方面。这一事实证实了正确评估儿童满意度的重要性。
进行了一项整合性综述。
在数据库中使用以下检索词对实证研究进行检索：满意度以及观点或看法或认知以及儿童和护理*。
检索限于涉及6至12岁儿童的全文研究，研究以英文或葡萄牙文撰写，发表时间为2000年1月1日至2016年8月31日。纳入20项定性研究和3项定量研究进行修订，并由两名独立评审员进行分析。
出现了三个主题：对护理服务的期望、护理体验以及建议策略。期望和体验使我们能够确定在三个主要领域的工作：个人领域（护士的特征）、专业领域（护士的活动）和环境领域（护士与环境之间的互动）。
认识到儿童有权对其所接受的护理服务表达意见很重要。应系统地评估患者和儿童的满意度。
