Department of General Surgery, Wexford General Hospital, Wexford, Ireland.
Ir J Med Sci. 2020 Feb;189(1):43-49. doi: 10.1007/s11845-019-02062-z. Epub 2019 Jul 31.
Patients' satisfaction reporting is important for assessing the quality of care in surgical practice. Post-discharge questionnaire reporting is considered best practice; however, the logistics of this method remains problematic.
To examine patient satisfaction response rates prior to and following discharge from the hospital in a general surgery department.
Two patient groups were examined: group 1-questionnaires were completed by patients prior to discharge; and group 2-questionnaires were posted to patients following discharge and were advised to return the questionnaire in a given time frame. The questionnaire design was based on the WHO strategy on measuring responsiveness guidelines tailored to a population of surgical patients.
Four hundred and fifty patients were examined [group 1 (N = 150); group 2 (N = 300)]). Results from pre- and post-discharge questionnaires were similar in almost all parameters. The response rate dropped significantly in group 2, and the cost was also significantly higher.
There were no significant differences in reporting between pre- and post-discharge questionnaire responses. As pre-discharge reporting is more efficient, less costly and has a higher response rate, this should be considered the preferred practice in patient satisfaction assessments.
患者满意度报告对于评估外科实践中的护理质量非常重要。出院后问卷调查报告被认为是最佳实践；然而，这种方法的后勤工作仍然存在问题。
在普通外科检查患者在出院前和出院后的满意度反应率。
检查了两组患者：组 1-在出院前完成问卷；组 2-在出院后将问卷寄给患者，并建议他们在给定的时间内返回问卷。问卷设计基于世界卫生组织（WHO）衡量响应性策略，针对外科患者群体进行了调整。
共检查了 450 名患者[组 1（N=150）；组 2（N=300）]。出院前和出院后问卷的结果在几乎所有参数上都相似。组 2 的回复率显著下降，成本也显著增加。
出院前后问卷报告之间没有显著差异。由于出院前报告更有效率、成本更低且回复率更高，因此应将其视为患者满意度评估的首选实践。
