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绩效指标的使用与滥用。

Use and abuse of performance indicators.

作者信息

Skinner P W, Riley D, Thomas E M

机构信息

Department of Trauma and Orthopaedics, King's College Hospital, Denmark Hill, London.

出版信息

BMJ. 1988 Nov 12;297(6658):1256-9. doi: 10.1136/bmj.297.6658.1256.

DOI:10.1136/bmj.297.6658.1256
PMID:3145074
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC1834716/
Abstract

An audit was performed by this department after allegations by the regional health authority of low productivity. It was found that the health authority had underestimated the number of operations performed in 1983 by only 5%, but an inexact classification and grading of operations had led to errors in the performance indicators of 19.8% for the "weighted number of operations" and 34.5% for the "number of major operations per consultant." When the throughput of orthopaedic departments in districts was compared by the regional health authority it was found that such errors in performance indicators had been further compounded by the inconsistent use of population data and incorrect data on medical staffing. Medical practitioners and the health authorities are alerted to this amplification of inaccurate data. Other methods for assessing trauma and orthopaedic surgery are proposed, such as a simplification of the Office of Population Censuses and Surveys classification of surgical operations, grading operations based on time spent in the operating theatre, and provision of computer programs to code for diagnosis and operation when writing discharge summaries.

摘要

在地区卫生当局指控生产率低下后,本部门进行了一次审计。结果发现,卫生当局对1983年进行的手术数量低估了仅5%,但手术分类和分级不准确导致“加权手术数量”的绩效指标出现19.8%的误差,“每位顾问的大手术数量”的绩效指标出现34.5%的误差。当地区卫生当局比较各地区骨科部门的工作量时,发现绩效指标中的此类误差因人口数据使用不一致和医疗人员配置数据不正确而进一步加剧。提醒医生和卫生当局注意不准确数据的这种放大情况。还提出了评估创伤和骨科手术的其他方法,例如简化人口普查和调查办公室的外科手术分类,根据手术时间对手术进行分级,以及在撰写出院小结时提供用于诊断和手术编码的计算机程序。

相似文献

1
Use and abuse of performance indicators.绩效指标的使用与滥用。
BMJ. 1988 Nov 12;297(6658):1256-9. doi: 10.1136/bmj.297.6658.1256.
2
Audit Office report on ... management of public hospital surgical workloads.审计署关于公立医院手术工作量管理的报告。
N Z Health Hospital. 1989 May-Jun;41(3):11-2.
3
Extending the use of clinical audit data: a resource planning model.扩展临床审计数据的用途:一种资源规划模型。
BMJ. 1990 Jul 21;301(6744):159-62. doi: 10.1136/bmj.301.6744.159.
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Understanding the medical records department improves efficiency.了解病历部门有助于提高效率。
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Acute care: Optimising day of surgery admissions.急性护理:优化手术当日入院安排。
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The use of a microcomputer for inpatient audit in an orthopaedic department.微型计算机在骨科住院患者审计中的应用。
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[Trauma surgery in a medium-sized hospital (author's transl)].一家中型医院的创伤外科(作者译)
Unfallheilkunde. 1979 Feb;82(2):86-7.
8
Streamlining operations in surgery to improve productivity.简化手术操作流程以提高效率。
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Short-stay surgery in orthopaedics.
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Operations review: trauma, nuisance, or opportunity?手术回顾:创伤、麻烦还是机遇?
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Using belief networks to enhance sharing of medical knowledge between sites with variations in data accuracy.利用信念网络加强数据准确性存在差异的各站点之间的医学知识共享。
Proc Annu Symp Comput Appl Med Care. 1995:218-22.
2
How to set up an audit.如何进行审核。
BMJ. 1989 Jun 17;298(6688):1635-7. doi: 10.1136/bmj.298.6688.1635.
3
NHS Review. Information please--and quick.英国国家医疗服务体系评估。请提供信息——要快。
BMJ. 1989 Mar 4;298(6673):586-7. doi: 10.1136/bmj.298.6673.586.
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Caseload or workload? Scoring complexity of operative procedures as a means of analysing workload.工作量还是工作负担?将手术操作的复杂性评分作为分析工作负担的一种方法。
BMJ. 1990 Aug 11;301(6747):324-5. doi: 10.1136/bmj.301.6747.324.
5
Extending the use of clinical audit data: a resource planning model.扩展临床审计数据的用途:一种资源规划模型。
BMJ. 1990 Jul 21;301(6744):159-62. doi: 10.1136/bmj.301.6744.159.
6
Multilevel assessment of immunisation uptake as a performance measure in general practice.在全科医疗中,将免疫接种接受情况的多级评估作为一项绩效指标。
BMJ. 1991 Jul 6;303(6793):28-31. doi: 10.1136/bmj.303.6793.28.

本文引用的文献

1
Audit: an annual assessment of the work and performance of a surgical firm in a regional teaching hospital.审计:对地区教学医院一家外科公司的工作和业绩进行的年度评估。
Br Med J. 1980 Oct 4;281(6245):913-8. doi: 10.1136/bmj.281.6245.913.
2
Accuracy of hospital activity analysis operation codes.医院活动分析操作代码的准确性。
Br Med J (Clin Res Ed). 1982 Jun 19;284(6332):1857-8. doi: 10.1136/bmj.284.6332.1857.
3
Orthopaedic audit: one year's experience in a district general hospital.骨科审计:一家区综合医院的一年经验
Ann R Coll Surg Engl. 1984 Nov;66(6):428-31.
4
A collaborative study of the segregation of inherited chromosome structural rearrangements in 1356 prenatal diagnoses.一项对1356例产前诊断中遗传性染色体结构重排分离情况的合作研究。
Prenat Diagn. 1984 Spring;4 Spec No:45-67. doi: 10.1002/pd.1970040705.
5
The use of a microcomputer for inpatient audit in an orthopaedic department.微型计算机在骨科住院患者审计中的应用。
Ann R Coll Surg Engl. 1985 Jul;67(4):259-62.
6
The recurrence of monogolism in sibships.同胞中先天性愚型的复发情况。
J Ment Defic Res. 1977 Mar;21(1):5-23. doi: 10.1111/j.1365-2788.1977.tb00021.x.