专业护理实践中的情商：运用罗杰斯进化分析方法的概念综述
Emotional intelligence in professional nursing practice: A concept review using Rodgers's evolutionary analysis approach.
作者信息
Raghubir Angelina E
机构信息
Faculty of Health Sciences, School of Nursing, University of Ottawa, Canada.
出版信息
Int J Nurs Sci. 2018 Apr 6;5(2):126-130. doi: 10.1016/j.ijnss.2018.03.004. eCollection 2018 Apr 10.
BACKGROUND
Knowledge around emotional intelligence originated in the 1990s from research regarding thoughts, emotions and abilities. The concept of emotional intelligence has evolved over the last 25 years; however, the understanding and use is still unclear. Despite this, emotional intelligence has been a widely-considered concept within professions such as business, management, education, and within the last 10 years has gained traction within nursing practice.
AIMS AND OBJECTIVES
The aim of this concept review is to clarify the understanding of the concept emotional intelligence, what attributes signify emotional intelligence, what are its antecedents, consequences, related terms and implications to advance nursing practice.
METHOD
A computerized search was guided by Rodger's evolutional concept analysis. Data courses included: CINAHL, PyschINFO, Scopus, EMBASE and ProQuest, focusing on articles published in Canada and the United Stated during 1990-2017.
RESULTS
A total of 23 articles from various bodies of disciplines were included in this integrative concept review. The analysis reveals that there are many inconsistencies regarding the description of emotional intelligence, however, four common attributes were discovered: self-awareness, self-management, social awareness and social/relationship management. These attributes facilitate the emotional well-being among advance practice nurses and enhances the ability to practice in a way that will benefit patients, families, colleagues and advance practice nurses as working professionals and as individuals.
CONCLUSION
The integration of emotional intelligence is supported within several disciplines as there is consensus on the impact that emotional intelligence has on job satisfaction, stress level, burnout and helps to facilitate a positive environment. Explicit to advance practice nursing, emotional intelligence is a concept that may be central to nursing practice as it has the potential to impact the quality of patient care and outcomes, decision-making, critical thinking and overall the well-being of practicing nurses.
背景
关于情商的知识起源于20世纪90年代对思想、情感和能力的研究。在过去25年里，情商的概念不断演变；然而，其理解和应用仍不明确。尽管如此，情商在商业、管理、教育等行业中一直是一个被广泛关注的概念，并且在过去10年里在护理实践中也受到了关注。
目的
本概念综述的目的是澄清对情商概念的理解，哪些属性代表情商，其前因、后果、相关术语以及对推进护理实践的影响。
方法
在罗杰的进化概念分析的指导下进行计算机检索。数据来源包括：护理学与健康领域数据库、心理学文摘数据库、Scopus数据库、荷兰医学文摘数据库和ProQuest数据库，重点关注1990年至2017年期间在加拿大和美国发表的文章。
结果
本综合概念综述共纳入了来自不同学科领域的23篇文章。分析表明，关于情商的描述存在许多不一致之处，然而，发现了四个共同属性：自我意识、自我管理、社会意识和社会/关系管理。这些属性促进了高级实践护士的情绪健康，并增强了以有利于患者、家庭、同事以及作为专业人员和个体的高级实践护士的方式进行实践的能力。
结论
情商的整合在多个学科中得到支持，因为情商对工作满意度、压力水平、职业倦怠的影响以及有助于营造积极环境已达成共识。对于高级实践护理而言，情商是一个可能对护理实践至关重要的概念，因为它有可能影响患者护理质量和结果、决策、批判性思维以及执业护士的整体幸福感。
Zotero 插件