Pinem Ave Adriana, Yeskafauzan Andi, Handayani Putu Wuri, Azzahro Fatimah, Hidayanto Achmad Nizar, Ayuningtyas Dumilah
Faculty of Computer Science, Universitas Indonesia, Indonesia.
Faculty of Public Health, Universitas Indonesia, Indonesia.
Heliyon. 2020 Jan 9;6(1):e03174. doi: 10.1016/j.heliyon.2020.e03174. eCollection 2020 Jan.
The purpose of this study was to design a suitable mobile application for high mobility medical staff to support the health referral system of Indonesian universal health coverage.
Design science research (DSR) approach were conducted with two iterations. The first iteration was conducted by designing a high-fidelity mockup and evaluating the design using the System Usability Scale (SUS) framework to evaluate the overall usability of the system (n = 48). The second iteration was conducted by designing a running prototype and evaluating the design using the Post-Study System Usability Questionnaire (PSSUQ) framework to evaluate the system's usefulness, information quality, and interface quality (n = 31). For designing the user interface, the eight golden rules guided the process.
The results found that the design for the first iteration was good and the second iteration's design was satisfactory to the respondents. The information quality aspects underwent several changes such as the implementation of local language as the users deemed it to be important to help them easily understand and use the system and eventually support their mobility at the health facility.
本研究旨在为高流动性医护人员设计一款合适的移动应用程序，以支持印度尼西亚全民健康覆盖的健康转诊系统。
采用设计科学研究（DSR）方法进行了两轮迭代。第一轮迭代通过设计一个高保真原型，并使用系统可用性量表（SUS）框架评估该设计，以评估系统的整体可用性（n = 48）。第二轮迭代通过设计一个运行原型，并使用研究后系统可用性问卷（PSSUQ）框架评估该设计，以评估系统的有用性、信息质量和界面质量（n = 31）。在设计用户界面时，遵循了八条黄金法则。
结果发现，第一轮迭代的设计良好，第二轮迭代的设计令受访者满意。信息质量方面发生了一些变化，例如采用当地语言，因为用户认为这有助于他们轻松理解和使用系统，并最终支持他们在医疗机构的移动。
