我曾接受过放射科医生的诊治，但遗憾的是我不记得他的名字了，而且我仍有一些疑问。我该怎么办？放射科医生应该思考如何提高服务的专业性和患者的尊重度。

"I was seen by a radiologist, but unfortunately I can't remember the name and I still have questions. What should I do?" Radiologists should give thoughts to improve service professionalism and patient esteem.

机构信息

Department of Radiology, Paracelsus Medical University, Salzburg, Austria.

Department of Chemistry and Applied Biosciences, Institute of Pharmaceutical Sciences, ETH Zurich, Vladimir-Prelog-Weg 1-5 / 10, 8093, Zurich, Switzerland.

出版信息

Cancer Imaging. 2020 Feb 13;20(1):18. doi: 10.1186/s40644-020-0292-7.

DOI:10.1186/s40644-020-0292-7

PMID:32054513

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC7020583/

Abstract

BACKGROUND

The aim of the study is to investigate how well patients remember the radiologist's name after a radiological examination, and whether giving the patient a business card improves the patient's perception of the radiologist's professionalism and esteem.

METHODS

In this prospective and randomized two-centre study, a total of 141 patients with BI-RADS 1 and 2 scores were included. After screening examination comprising mammography and ultrasound by a radiologist, 71 patients received a business card (group 1), while 70 received no business card (group 2). Following the examination, patients were questioned about their experiences.

RESULTS

The patients in group 1 could remember the name of the radiologist in 85% of cases. The patients in group 2, in contrast, could only remember the name in 7% of cases (p < 0.001). 90% of the patients in group 1 believed it was very important that they are able to contact the radiologist at a later time, whereas only 76% of patients in group 2 felt that this was a very important service (p < 0.025). A total of 87% of the patients in group 1 indicated that they would contact the radiologist if they had any questions whereas 73% of the patients in group 2 would like to contact the radiologist but were not able to do so, because they could not remember the name (p < 0.001). All questions were analysed with a Cochran-Mantel-Haenszel (CMH) test that took study centre as stratification into account. In some cases, two categories were collapsed to avoid zero cell counts.

CONCLUSIONS

Using business cards significantly increased the recall of the radiologist's name and could be an important tool in improving the relationships between patients and radiologists and enhancing service professionalism.

TRIAL REGISTRATION

We have a general approval from our ethics committee. The patients have given their consent to this study.

摘要

背景

本研究旨在调查患者在接受放射科检查后对放射科医生姓名的记忆程度，以及向患者发放名片是否能提高患者对放射科医生专业水平和尊重程度的认知。

方法

本前瞻性、随机的双中心研究共纳入了 141 例 BI-RADS 1 类和 2 类评分的患者。在由放射科医生进行的筛查检查（包括乳房 X 线摄影和超声检查）后，71 名患者（组 1）收到了名片，而 70 名患者（组 2）未收到名片。检查后，对患者进行了相关询问以了解其体验。

结果

组 1 中的患者能记住放射科医生姓名的比例为 85%，而组 2 中的患者只能记住放射科医生姓名的比例为 7%（p<0.001）。组 1 中有 90%的患者认为能够在以后与放射科医生取得联系非常重要，而组 2 中只有 76%的患者认为这是一项非常重要的服务（p<0.025）。组 1 中有 87%的患者表示如果有任何问题他们会联系放射科医生，而组 2 中有 73%的患者表示他们希望联系放射科医生，但由于无法记住姓名而无法联系（p<0.001）。所有问题均采用 Cochran-Mantel-Haenszel（CMH）检验进行分析，并考虑了研究中心的分层因素。在某些情况下，为避免零单元格计数，将两个类别合并。