DCTI, ISCTE-Instituto Universitário de Lisboa, Line 1: Av. das Forças Armadas, 1649-026, Lisbon, Portugal.
J Med Syst. 2020 Mar 12;44(4):87. doi: 10.1007/s10916-020-01546-1.
Health information systems have been developed to help hospital managers steer daily operations, including key performance indicators (KPIs) for monitoring on a time-aggregated basis. Yet, current literature lacks in proposals of productivity dashboards to assist hospitals stakeholders. This research focuses on two related problems: (1) hospital organizations need access to productivity information to improve access to services; and (2) managers need productivity information to optimize resource allocation. This research consists in the development of dashboards to monitor information obtained from a hospital organization to support decision makers. To develop and evaluate the productivity dashboard, the Design Science Research (DSR) methodology was adopted. The dashboard was evaluated by stakeholders of a large Portuguese hospital who contributed to iteratively improving its design toward a useful decision support tool. Additionally, it was ascertained that monitoring productivity needs more study and that the dashboards on these themes are valuable assets at a monitoring level and subsequent decision-making process.
健康信息系统旨在帮助医院管理者指导日常运营，包括基于时间聚合的关键绩效指标 (KPI) 监测。然而，当前文献缺乏用于协助医院利益相关者的生产力仪表板的提案。本研究主要关注两个相关问题：(1)医院组织需要访问生产力信息以改善服务获取；(2)管理者需要生产力信息来优化资源分配。本研究旨在开发仪表板以监控从医院组织获得的信息，以支持决策者。为了开发和评估生产力仪表板，采用了设计科学研究 (DSR) 方法。该仪表板由一家大型葡萄牙医院的利益相关者进行评估，他们为不断改进其设计以成为有用的决策支持工具做出了贡献。此外，还确定了监测生产力需要更多的研究，并且这些主题的仪表板在监测层面和后续的决策过程中是有价值的资产。
