Dehghani Mahmodabadi Arezoo, Langarizadeh Mostafa, Mosaddegh Mehrjardi Mohammad Hossein, Emadi Sima
Department of Health Information Technology and Management, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran.
Health Management and Economics Research Center, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran.
Iran J Pharm Res. 2019 Fall;18(4):2124-2130. doi: 10.22037/ijpr.2019.1100822.
Pharmaceutical performance is a critical factor in the hospital operation. Hospital pharmacy activities require retrieving, processing, comparing, and updating the information. Dashboards are new tools that can track key performance indicators by displaying information to managers in order to improve the performance of the hospital pharmacy. We conducted this study to determine the performance indicators of hospital pharmacies in Iran. This qualitative research was conducted in 2016. The participants were hospital pharmacists and hospital managers. A semi-structured questionnaire was constructed to determine key performance indicators of the hospital pharmacy department. The questionnaire was used in face-to-face interviews and focus groups. The data were analyzed using Framework analysis. The indicators comprised three domains, including managerial indicators (satisfaction, education, staffing, and department management), clinical indicators (patient safety), and financial indicators (income, costs, and financial utilization). Traditionally, pharmacy services included provision and distribution of drugs in the hospital; however, today, with an increase in the complexity and diversity of the drugs, hospital pharmacy services include diverse fields beyond clinical affairs. It could be concluded that pharmaceutical performance has a vital role in successful hospital management. Hospital pharmacy management is not possible without monitoring performance indicators.
药学绩效是医院运营中的一个关键因素。医院药房活动需要检索、处理、比较和更新信息。仪表盘是一种新工具，它可以通过向管理人员展示信息来跟踪关键绩效指标，从而提高医院药房的绩效。我们开展这项研究以确定伊朗医院药房的绩效指标。这项定性研究于2016年进行。参与者为医院药剂师和医院管理人员。构建了一份半结构化问卷以确定医院药房部门的关键绩效指标。该问卷用于面对面访谈和焦点小组。使用框架分析法对数据进行分析。这些指标包括三个领域，即管理指标（满意度、教育、人员配备和部门管理）、临床指标（患者安全）和财务指标（收入、成本和财务利用）。传统上，药房服务包括在医院提供和分发药品；然而，如今，随着药品复杂性和多样性的增加，医院药房服务涵盖了临床事务之外的多个领域。可以得出结论，药学绩效在医院的成功管理中起着至关重要的作用。没有对绩效指标的监测，医院药房管理就无法实现。
