Research Coordinator, Department of Nursing and Health Sciences, Centre for Research in Integrated Care, University of New Brunswick Saint John, Canada.
Jarislowsky Chair in Interprofessional Patient-Centred Care, University of New Brunswick Saint John, Canada.
J Health Serv Res Policy. 2020 Oct;25(4):229-237. doi: 10.1177/1355819620911679. Epub 2020 Mar 18.
To explore the roles of patient navigators in different settings and situations for various patient populations and to understand the rationale for implementing lay and professional models of patient navigation in a Canadian context.
A qualitative descriptive design was applied, using interviews with 10 patient navigators from eight Canadian provinces, and Braun and Clarke's six phases of thematic analysis to guide the analysis of interview transcripts.
Findings indicate that a patient navigator's personality and experience (personal and work-related) may be more important than their specific designation (i.e. lay or professional).
Lay and professional navigators in Canada appear to be well suited to provide navigational services across populations. This study has the potential to inform future research, policy, and the delivery of navigation programmes in Canada.
探讨患者导航员在不同环境和情况下为不同患者群体所扮演的角色，并了解在加拿大背景下实施非专业和专业患者导航模式的基本原理。
采用定性描述设计，对来自加拿大 8 个省的 10 名患者导航员进行访谈，并使用 Braun 和 Clarke 的主题分析 6 个阶段来指导访谈记录的分析。
研究结果表明，患者导航员的个性和经验（个人和工作相关）可能比其特定身份（即非专业或专业）更为重要。
加拿大的非专业和专业导航员似乎非常适合为不同人群提供导航服务。本研究有可能为未来在加拿大的导航方案的研究、政策和实施提供信息。
