J Nurs Educ. 2020 Apr 1;59(4):214-217. doi: 10.3928/01484834-20200323-07.
Incivility is a significant issue in nursing education and practice, contributing to ineffective learning, unprofessional nursing practice, and negative patient outcomes.
A team of nursing faculty and students used Action Research to develop a quality improvement project targeting civility. A two-part, evidence-based training was offered to prelicensure nursing students, faculty, and staff. Part one was designed to increase incivility awareness, and part two was intended to enhance communication skills.
Program evaluation data were collected through an anonymous survey and analyzed descriptively for themes. Results indicated students, faculty, and staff perceived the educational innovation as valuable and useful.
By using free resources, a college of nursing was able to implement a cost-effective program to begin a conversation and offer a communication strategy to address incivility for students, faculty, and staff. This program design can be adopted by others for use in their organization. [J Nurs Educ. 2020;59(4):214-217.].
无礼是护理教育和实践中的一个重大问题，它导致学习效果不佳、护理工作不专业，并对患者的结果产生负面影响。
一组护理教师和学生使用行动研究来制定一个针对礼貌的质量改进项目。为护理专业的学生、教师和工作人员提供了两部分、基于证据的培训。第一部分旨在提高无礼意识，第二部分旨在提高沟通技巧。
通过匿名调查收集了项目评估数据，并对主题进行了描述性分析。结果表明，学生、教师和工作人员认为这项教育创新具有价值和实用性。
通过使用免费资源，护理学院能够实施一个具有成本效益的计划，开始对话，并为学生、教师和工作人员提供解决无礼问题的沟通策略。其他人可以采用这种方案设计在其组织中使用。
