Division of General Internal Medicine, Department of Medicine, University Hospitals of Geneva, Geneva, Switzerland.
Faculty of Medicine, University of Geneva, Geneva, Switzerland.
JMIR Public Health Surveill. 2020 Apr 14;6(2):e18668. doi: 10.2196/18668.
As part of the response plans for the current outbreak of severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), authorities are drafting and implementing containment measures across jurisdictions worldwide in the effort to slow down transmission and reduce the infection rate. A solid communication strategy is needed to increase the reach of valid information to health professionals, reduce misinformation, and efficiently implement recommended measures.
The aim of this paper is to describe the utilization of a dedicated mobile health (mHealth) platform to disseminate up-to-date and validated information about SARS-CoV-2 to all medical staff of the Children's Hospital at the University Hospitals of Geneva.
Three documents containing institutional information concerning screening, local containment procedures, and frequently asked questions and answers for parents were made available to the staff through a mobile app developed in the University of Geneva, Switzerland. Using a third-party statistics tool, we anonymously monitored user activity as well as content utilization patterns since the diagnosis of the first case of SARS-CoV-2 in Switzerland on February 25, 2020.
From February 25, 2020, to March 13, 2020 (18 days), information documents on SARS-CoV-2 were viewed 859 times, which accounted for 35.6% of the total content views (total views=332). User activity increased significantly with 50.8 (SD 14.4) users per day in this period as compared to the previous weeks (mean 26.4, SD 9.8; P<.001). In addition, session numbers per day more than doubled during the aforementioned period (P<.001). In a survey, medical staff found the information easy to find within the app. On a 10-point Likert scale, the ability of the app to reassure staff in clinical practice was rated as 7.6 (SD 2.1), time-saving ability was rated as 8.5 (SD 2.1), and the need to look for information from other sources was rated as 5.9 (SD 3.3).
The use of an mHealth solution to disseminate novel coronavirus-related information seemed to be an effective and time-saving communication channel within our institution during the SARS-CoV-2 outbreak. Medical staff felt reassured and informed in daily practice. More research should be done on the clinical impact and outcomes of the integration of mHealth solutions as a communication channel of validated information within health institutions.
作为当前严重急性呼吸系统综合征冠状病毒 2（SARS-CoV-2）爆发应对计划的一部分，世界各地的当局正在起草和实施控制措施，努力减缓传播速度并降低感染率。需要制定一个坚实的沟通策略，以便向卫生专业人员传达有效的信息，减少错误信息，并有效地实施建议措施。
本文旨在描述利用专门的移动健康（mHealth）平台向日内瓦大学附属医院的所有医务人员传播有关 SARS-CoV-2 的最新和经过验证的信息。
通过瑞士日内瓦大学开发的移动应用程序向工作人员提供了三份包含有关筛查、当地遏制程序以及常见问题解答和答案的机构信息文件。使用第三方统计工具，我们从 2020 年 2 月 25 日瑞士首例 SARS-CoV-2 确诊病例开始，对用户活动和内容使用模式进行匿名监测。
从 2020 年 2 月 25 日至 2020 年 3 月 13 日（18 天），SARS-CoV-2 信息文件被查看了 859 次，占总浏览量（总浏览量=332）的 35.6%。与前几周相比（平均 26.4，标准差 9.8；P<.001），在此期间，用户活动显著增加，每天有 50.8（SD 14.4）名用户。此外，在此期间，每天的会话次数增加了一倍以上（P<.001）。在一项调查中，医务人员发现该应用程序内的信息易于查找。在 10 分制的李克特量表上，该应用程序在临床实践中为员工提供的安心程度评分为 7.6（SD 2.1），节省时间的能力评分为 8.5（SD 2.1），而寻找其他来源信息的需求评分为 5.9（SD 3.3）。
在 SARS-CoV-2 爆发期间，使用移动健康解决方案传播与新型冠状病毒相关的信息似乎是我们机构内一种有效且节省时间的沟通渠道。医务人员在日常实践中感到安心和知情。应该对将移动健康解决方案作为医疗机构内验证信息的沟通渠道的临床影响和结果进行更多研究。
