Views of Electronic Visit Verification (EVV) among home-based personal assistance services consumers and workers.

BACKGROUND

The 21st Century Cures Act, enacted in 2016, mandates that Medicaid programs must implement Electronic Visit Verification (EVV) for home-based personal assistance services (PAS) and home health care (HHC) by January 2020. EVV involves real-time tracking of arrival and departure times, locations, and sometimes activities of PAS and HHC workers for home-based consumers.

OBJECTIVE

We examined the views and perceptions of consumers with disability and paid PAS workers about EVV.

METHODS

Our qualitative study consisted of in-depth interviews with 21 home-based PAS consumers with significant disability and 20 PAS workers. Thirteen consumers and 10 workers commented on EVV. We audio-recorded interviews and had these recordings transcribed verbatim by a professional transcription service. We used conventional content analysis to identify key themes from the interviews.

RESULTS

Qualitative interviews suggest that EVV is intrusive, reduces flexibility from the consumer-worker relationship, has technical difficulties, but may help certain consumers. Our results suggest that EVV interferes with the standard way PAS is provided and raises fears about EVV negatively affecting recruitment and retention of PAS workers.

CONCLUSIONS

Policymakers should consider these perspectives and concerns as states implement EVV. Policymakers will need to monitor the effects of EVV on both PAS consumers and workers over time to ensure that EVV is not negatively affecting provision of these essential services.