Department of Tourism Management, Ionian University, Corfu, Greece.
Technical University of Crete, School of Production Engineering and Management University Campus, Chania, Greece, Greece.
Adv Exp Med Biol. 2020;1194:1-22. doi: 10.1007/978-3-030-32622-7_1.
The scope of this paper is to propose a new integrated methodology for the evaluation of the strategic performance of a healthcare organization. In order to find the optimal strategy for an emergency department, we propose the combination of BSC, simulation, and UTASTAR algorithm. Through the simulation model, the stakeholders have the ability to evaluate the effect of their decisions on a number of KPIs that are important for the successful implementation of strategy on the ED. This method is able to provide a set of completed results (e.g., scores, weights, value functions, etc.), which may help the organization to evaluate and revise its strategy.
本文旨在提出一种新的综合方法，用于评估医疗机构的战略绩效。为了找到急诊科的最佳策略，我们提出将 BSC、模拟和 UTASTAR 算法相结合。通过模拟模型，利益相关者能够评估他们的决策对 ED 战略成功实施至关重要的一系列 KPI 的影响。该方法能够提供一组完整的结果（例如，分数、权重、价值函数等），这可能有助于组织评估和修改其战略。
