Nippak Pria Md, Veracion Julius Isidro, Muia Maria, Ikeda-Douglas Candace J, Isaac Winston W
Ryerson University, Canada
Ryerson University, Canada.
Health Informatics J. 2016 Jun;22(2):120-39. doi: 10.1177/1460458214537005. Epub 2014 Jun 19.
This report is a description of a balanced scorecard design and evaluation process conducted for the health information management department at an urban non-teaching hospital in Canada. The creation of the health information management balanced scorecard involved planning, development, implementation, and evaluation of the indicators within the balanced scorecard by the health information management department and required 6 months to complete. Following the evaluation, the majority of members of the health information management department agreed that the balanced scorecard is a useful tool in reporting key performance indicators. These findings support the success of the balanced scorecard development within this setting and will help the department to better align with the hospital's corporate strategy that is linked to the provision of efficient management through the evaluation of key performance indicators. Thus, it appears that the planning and selection process used to determine the key indicators within the study can aid in the development of a balanced scorecard for a health information management department. In addition, it is important to include the health information management department staff in all stages of the balanced scorecard development, implementation, and evaluation phases.
本报告描述了为加拿大一家城市非教学医院的健康信息管理部门进行的平衡计分卡设计与评估过程。健康信息管理平衡计分卡的创建涉及健康信息管理部门对平衡计分卡内各项指标的规划、制定、实施和评估，耗时6个月完成。评估之后，健康信息管理部门的大多数成员都认为平衡计分卡是报告关键绩效指标的有用工具。这些发现支持了在此背景下平衡计分卡开发的成功，并将帮助该部门更好地与医院的企业战略保持一致，该战略通过关键绩效指标的评估与高效管理的提供相关联。因此，用于确定研究中关键指标的规划和选择过程似乎有助于为健康信息管理部门开发平衡计分卡。此外，在平衡计分卡开发、实施和评估阶段的各个阶段都让健康信息管理部门的工作人员参与进来很重要。
