COVID-19 期间头颈部门诊的远程医疗：评估可用性和患者满意度。
Telemedicine for head and neck ambulatory visits during COVID-19: Evaluating usability and patient satisfaction.
机构信息
Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania, USA.
Department of Otorhinolaryngology-Head and Neck Surgery, University of Pennsylvania, Philadelphia, Pennsylvania, USA.
出版信息
Head Neck. 2020 Jul;42(7):1681-1689. doi: 10.1002/hed.26285. Epub 2020 Jun 1.
BACKGROUND
In light of the COVID-19 pandemic, there has been a rapid increase in telemedicine visits. Otolaryngology patient satisfaction with these visits has not yet been extensively studied using a validated survey.
METHODS
All patients who had telemedicine visits with three head and neck surgeons, by phone or video-based platform, between March 25, 2020 and April 24, 2020. Retrospective chart reviews were conducted to determine demographic, disease, and treatment information. Patients who had a video visit were contacted by telephone and, if they could be reached and consented, were administered the telehealth usability questionnaire (TUQ).
RESULTS
Hundred surveys were completed. The average score across all questions was 6.01 on a scale from 1 to 7, where 7 indicated the highest level of patient agreement. The highest scores were for questions related to satisfaction with telehealth (6.29), while the lowest were related to reliability (4.86).
CONCLUSIONS
Patients are generally highly satisfied with telemedicine.
背景
鉴于 COVID-19 大流行，远程医疗就诊量迅速增加。但尚未使用经过验证的调查广泛研究耳鼻喉科患者对这些就诊的满意度。
方法
2020 年 3 月 25 日至 4 月 24 日期间，三位头颈外科医生通过电话或视频平台对所有接受远程医疗就诊的患者进行了回顾性图表审查，以确定人口统计学、疾病和治疗信息。通过电话联系了接受视频就诊的患者，如果能够联系到并征得同意，他们将接受远程健康使用情况调查问卷（TUQ）。
结果
完成了 100 份调查问卷。所有问题的平均得分为 7 分制中的 6.01 分，其中 7 分表示患者的最高满意度。对与远程医疗满意度相关的问题（6.29 分）得分最高，而与可靠性相关的问题（4.86 分）得分最低。
结论
患者通常对远程医疗非常满意。
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