Taylor Heather, Harle Christopher A, Johnson Sarah M, Menachemi Nir
Department of Health Policy and Management, Indiana University Richard M. Fairbanks School of Public Health, 1050 Wishard Blvd. 5 Floor, Indianapolis IN 46202-2872.
Department of Health Policy and Management, Indiana University Richard M. Fairbanks School of Public Health, 1050 Wishard Ave, Room 5134, Indianapolis, IN 46202.
J Health Adm Educ. 2019 Spring;36(2):191-216.
Workplace incivility is low-intensity, nonspecific, discourteous behavior towards others and may negatively affect employee and organizational outcomes. This exploratory study sought to examine the prevalence of and factors related to experiencing several different types of workplace incivility using a national sample of Health Administration full-time faculty members in the United States. We found that 27-36% of respondents have experienced at least one type of uncivil behavior from students, coworkers, or supervisors. Further, 4-9% of faculty respondents experience such incidents frequently. Faculty respondents who experienced workplace incivility were significantly more likely to report lower job satisfaction and indicated an intention to leave their position within the next three years. Academic leaders should work to foster an environment where incivility towards others is actively discouraged, as it may contribute to dissatisfaction and turnover.
职场不文明行为是指对他人的低强度、非特定、无礼行为,可能会对员工和组织的成果产生负面影响。这项探索性研究旨在通过对美国卫生管理全职教员的全国样本进行调查,来研究经历几种不同类型职场不文明行为的发生率及其相关因素。我们发现,27%至36%的受访者曾经历过来自学生、同事或上级的至少一种不文明行为。此外,4%至9%的教员受访者经常经历此类事件。经历过职场不文明行为的教员受访者更有可能报告较低的工作满意度,并表示打算在未来三年内离职。学术领导者应努力营造一种积极抑制对他人不文明行为的环境,因为这种行为可能会导致不满和人员流动。