Assistant Professor, Central University of Kerala, Kasaragod, Kerala, India.
Scientist-B, DRDO, Naval Selection Board, Visakhapatnam, Andhra Pradesh, India.
Indian J Public Health. 2020 Jun;64(Supplement):S228-S230. doi: 10.4103/ijph.IJPH_499_20.
The mHealth app Arogya Setu can substantially contribute to the containment and management of COVID-19. This study explores the experiences and expectations of Arogya Setu app users by conducting a combined content analysis of their reviews. Five hundred and three most relevant reviews were analyzed using the descriptive statistics and thematic analysis. The reviews are primarily posted in the areas of user acceptance (80%), app usefulness (72.8%), and app features (62.2%). The thematic analysis resulted in four themes: user acceptance, app usefulness, promptness of the Indian Government in bringing the app on time, and concerns and cautions raised by the users. These help in strengthening the app features enabling the real-time data capture and analytics and providing timely information to authorities for better decision-making.
Arogya Setu 这款移动医疗应用可以为 COVID-19 的防控和管理做出重大贡献。本研究通过对该应用的评论进行综合内容分析，探讨了 Arogya Setu 应用用户的体验和期望。采用描述性统计和主题分析的方法对 503 条最相关的评论进行了分析。这些评论主要集中在用户接受度（80%）、应用实用性（72.8%）和应用功能（62.2%）这三个方面。主题分析得出了四个主题：用户接受度、应用实用性、印度政府及时推出该应用的及时性以及用户提出的担忧和警示。这些主题可以帮助增强应用功能，实现实时数据采集和分析，并为当局提供及时的信息，以便更好地做出决策。
