Ricci Arnaud, Rochat Jessica, Nap Henk Herman, Cornelisse Lotte, Lovis Christian, Ehrler Frédéric
Division of medical information sciences, University Hospitals of Geneva, Switzerland.
Faculty of medicine, University of Geneva, Switzerland.
Stud Health Technol Inform. 2020 Jun 16;270:1081-1085. doi: 10.3233/SHTI200328.
A well-designed social platform has the potential to reduce senior isolation and promote active ageing. However, to design tools that respond to the user need it is important to understand what types of seniors will use it and what are their needs. Through a user-oriented approach at several design stage: focus group, co-creation and usability test we were able to identify the different roles related to the use of the platform, which allowed us to classify them by type, each type having very specific needs. Among the types of users identified, "Active users" are looking for an efficient platform. "Socialiser users" are more passive and mainly interested to participate in activities and are sensitive to trust. "Low skilled users" have limited digital skills and must be accompanied to start with the platform. Finally, "Sporadic users" lack of time to actively use the platform but would use a platform involving a large number of stakeholders. It is important to include all these different types of users in the design phase to ensure the future success of the social platform.
一个精心设计的社交平台有潜力减少老年人的孤独感并促进积极老龄化。然而，要设计出能满足用户需求的工具，了解哪些类型的老年人会使用该平台以及他们的需求是什么很重要。通过在几个设计阶段采用以用户为导向的方法：焦点小组、共同创造和可用性测试，我们能够识别与平台使用相关的不同角色，这使我们能够按类型对他们进行分类，每种类型都有非常具体的需求。在识别出的用户类型中，“活跃用户”在寻找一个高效的平台。“社交用户”较为被动，主要对参与活动感兴趣且对信任敏感。“低技能用户”数字技能有限，开始使用平台时必须有人陪同。最后，“偶尔用户”缺乏积极使用平台的时间，但会使用涉及大量利益相关者的平台。在设计阶段纳入所有这些不同类型的用户对于确保社交平台未来的成功很重要。
