Social, Health and Organizational Psychology, Utrecht University, 3584 CS Utrecht, The Netherlands.
Research Unit Work Occupational & Organizational Psychology and Professional Learning, KU Leuven, B-3000 Leuven, Belgium.
Int J Environ Res Public Health. 2020 Jun 23;17(12):4515. doi: 10.3390/ijerph17124515.
The present quasi-experimental study tested the business impact of a leadership development program focusing on psychological well-being through the satisfaction of basic psychological needs. Based on the concept of engaging leadership and self-determination theory, the 8-month program targeted midlevel team leaders of the customer fulfilment center of a health systems multinational organization. The program was designed in co-creation between senior leadership and the team leaders that participated in the program. Outcomes showed positive business results through significant increases in a preselected key performance indicator and decreased employee absenteeism. Through changes in autonomy satisfaction and intrinsic motivation, the team leaders ( = 14) benefitted in a moderate to very large extent relative to a similar control group ( = 52). In contrast, team members ( = 148) displayed no such benefits. Specifically, higher levels of autonomy satisfaction are said to lead to higher levels of psychological well-being and motivation. Still, the link with business performance is absent in most organizational studies within self-determination theory, making the present study one of the first to fill this gap. The study discloses the program design, compares the effects to a relevant control group, evaluates the lessons learned, and provides practical suggestions.
本准实验研究通过满足基本心理需求来检验专注于心理健康的领导力发展计划对业务的影响。基于参与式领导力和自我决定理论的概念，该 8 个月的计划针对的是一家医疗保健跨国组织客户服务中心的中层团队领导。该计划由高级领导层与参与计划的团队领导共同设计。研究结果显示，通过预先选定的关键绩效指标的显著增加和员工缺勤率的降低，产生了积极的业务成果。通过自主性满意度和内在动机的变化，团队领导（n=14）从中受益的程度在中等至非常大，而类似的对照组（n=52）则没有这种受益。相比之下，团队成员（n=148）则没有从中受益。具体而言，自主性满意度的提高据说会导致更高的心理健康和动力水平。尽管如此，在自我决定理论的大多数组织研究中，与业务绩效的联系仍然缺失，这使得本研究成为填补这一空白的首批研究之一。本研究揭示了计划设计，将其效果与相关对照组进行了比较，评估了经验教训，并提供了实际建议。
