Weitzman Institute, Community Health Center Inc, Middletown, Connecticut, USA
Weitzman Institute, Community Health Center Inc, Middletown, Connecticut, USA.
BMJ Open Qual. 2020 Jul;9(3). doi: 10.1136/bmjoq-2019-000794.
Practising team-based primary care allows Federally Qualified Health Centers (FQHC) in the USA to be accredited as patient-centred medical homes, positioning them for value-based models of shared savings in healthcare costs. Team-based care (TBC) involves redesign of staff roles and care delivery processes to improve efficiency and effectiveness, which requires a systematic and supportive approach to practice change over time. Thirteen FQHC primary care teams participated in an 8-month learning collaborative with a goal of providing teams with the knowledge, skills and coaching support needed to advance TBC in their organisations. The primary aim was to evaluate self-reported changes in FQHC teams' assessment of their practice relative to key concepts of TBC. The secondary aim was to evaluate how teams used the collaborative to develop new skills to advance TBC, and the implementation, service and patient outcomes they achieved. Site visits were conducted with three teams 6 months postcollaborative. Results: Two teams withdrew. The remaining teams embarked on 15 TBC improvement initiatives. Nine teams submitted a total of 11 playbooks to guide other staff in changes to their practice. Three teams reported improved efficiencies at the service level (screening and scheduling), and one improved outcomes in patients with diabetes. The nine teams that completed precollaborative and postcollaborative self-assessments reported improvements in their practice and in coach and team skills. Site visits revealed that actionable data were a barrier to improvement, coaching support from the collaborative was highly valued and FQHC leadership support was critical to improvement. Leadership investment in developing their primary care teams' quality improvement, coaching and data analytical skills can advance TBC in their organisations.
实践以团队为基础的初级保健使美国的合格联邦卫生中心 (FQHC) 能够获得以患者为中心的医疗之家认证,使它们能够采用基于价值的医疗成本共享储蓄模式。以团队为基础的护理 (TBC) 涉及重新设计员工角色和护理提供流程,以提高效率和效果,这需要系统和支持性的方法来随着时间的推移进行实践变革。13 个 FQHC 初级保健团队参加了为期 8 个月的学习合作,目标是为团队提供推进组织内 TBC 所需的知识、技能和辅导支持。主要目的是评估 FQHC 团队对其实践相对于 TBC 关键概念的自我评估变化。次要目的是评估团队如何利用协作来发展新技能以推进 TBC,以及他们实现的实施、服务和患者结果。在合作结束后 6 个月对三个团队进行了现场访问。结果:两个团队退出。其余团队着手实施了 15 项 TBC 改进计划。九支队伍总共提交了 11 份剧本,以指导其他工作人员改变他们的做法。有三个团队报告说在服务层面(筛选和预约)提高了效率,有一个团队改善了糖尿病患者的结果。完成合作前和合作后自我评估的九个团队报告说他们的实践以及教练和团队技能有所提高。现场访问显示,可操作数据是改进的障碍,合作提供的辅导支持受到高度重视,FQHC 领导层的支持对改进至关重要。领导层投资于发展其初级保健团队的质量改进、辅导和数据分析技能,可以在其组织中推进 TBC。