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工作中的不尊重,家中的苦恼:对老年员工不文明行为溢出和交叉的纵向调查。

Disrespect at Work, Distress at Home: A Longitudinal Investigation of Incivility Spillover and Crossover Among Older Workers.

作者信息

Marchiondo Lisa A, Fisher Gwenith G, Cortina Lilia M, Matthews Russell A

机构信息

Anderson School of Management, University of New Mexico.

Department of Psychology, Colorado State University.

出版信息

Work Aging Retire. 2020 Jul;6(3):153-164. doi: 10.1093/workar/waaa007. Epub 2020 Apr 16.

Abstract

The prevalence of workplace mistreatment toward older adults is well-documented, yet its effects are understudied. We applied the strength and vulnerability integration model (SAVI) to hypothesize that, despite its low intensity, workplace incivility has numerous deleterious outcomes for older employees over time. Specifically, we investigated whether and how incivility relates to well-being outside of work, among both targeted employees and their partners. We drew on affective events theory to examine how incivility "spills over" to older targets' personal lives. We also tested whether incivility is potent enough to "crossover" to the well-being of older targets' partners at home. Based on longitudinal data from a national study of older workers ( = 598; 299 couples), results demonstrate that workplace incivility related to decrements in targets' affective well-being, which in turn, was associated with life dissatisfaction, interference with work, and lower overall health. Workplace incivility also predicted declines in partner well-being, although these crossover effects varied by gender: Men's postincivility affective well-being predicted their female partners' life satisfaction but not vice versa. However, women's uncivil experiences directly related to the affective well-being of their male partners. These results suggest that for both older workers and their partners, the harms of incivility eventually extend beyond the organizations where they originate.

摘要

职场中对老年人的不当对待现象普遍存在,已有充分记录,但对其影响的研究却不足。我们应用了优势与脆弱性整合模型(SAVI)来假设,尽管职场不文明行为的强度较低,但随着时间的推移,它会给老年员工带来诸多有害后果。具体而言,我们调查了不文明行为是否以及如何与目标员工及其伴侣工作之外的幸福感相关。我们借鉴情感事件理论来研究不文明行为是如何“溢出”到老年目标人群的个人生活中的。我们还测试了不文明行为是否强大到足以“交叉影响”到老年目标人群在家中伴侣的幸福感。基于一项对老年工作者的全国性研究的纵向数据(n = 598;299对夫妻),结果表明职场不文明行为与目标人群情感幸福感的下降有关,而情感幸福感的下降又与生活满意度降低、工作受到干扰以及总体健康状况较差相关。职场不文明行为还预示着伴侣幸福感的下降,尽管这些交叉影响因性别而异:男性在经历不文明行为后的情感幸福感预示着其女性伴侣的生活满意度,反之则不然。然而,女性的不文明经历直接关系到其男性伴侣的情感幸福感。这些结果表明,对于老年工作者及其伴侣来说,不文明行为的危害最终会超出其发生的组织范围。

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