制定策略：护士管理者管理护理人员工作相关问题指南。
Developing Strategy: A Guide For Nurse Managers to Manage Nursing Staff's Work-related Problems.
机构信息
Nursing Administration Department, Faculty of Nursing, Menoufia University, Menoufia Governorate, Egypt.
Nursing Administration Department, Faculty of Nursing, Menoufia University, Menoufia Governorate, Egypt.
出版信息
Asian Nurs Res (Korean Soc Nurs Sci). 2020 Aug;14(3):178-187. doi: 10.1016/j.anr.2020.07.004. Epub 2020 Jul 18.
PURPOSE
The purpose of this study was to assess nursing staff's work-related problems as perceived by their managers and thereafter develop strategies that would serve as a guide for nurse managers to manage these problems.
METHODS
A descriptive research design was used. The participants included in the study consisted of the following two groups: Group 1-a convenience sample of 150 first-line managers working at three different hospitals; and Group 2-a panel of experts for the Delphi technique, selected using the Snowball sampling technique. Tools for data collection included the following: Tool 1-questionnaire about nursing staff's problems; Tool 2-Delphi technique to develop strategies for managing nursing staff's problems; and Tool 3-opinionnaire format.
RESULTS
The recruited first nurse managers were of the opinion that job stress, work overload, conflict, workplace violence, poor performance, staff turnover, demotivation, lack of empowerment, and staff absenteeism were among the common problems faced by staff nurses at work.
CONCLUSION
From the expert panelists' perspectives, the newly developed strategy in this study was considered valid; the researchers recommend the strategy developed in this study to be universalized in different health care settings and used as a guide for nurse managers.
目的
本研究旨在评估护理人员的工作相关问题，这些问题是由他们的管理者感知到的，然后制定出策略，作为护士管理者管理这些问题的指南。
方法
采用描述性研究设计。研究参与者包括以下两组：第 1 组是在三家不同医院工作的 150 名一线管理人员的便利样本；第 2 组是德尔菲技术专家组，使用滚雪球抽样技术选择。数据收集工具包括：工具 1-关于护理人员问题的问卷；工具 2-用于制定管理护理人员问题策略的德尔菲技术；和工具 3-意见表格式。
结果
招募的第一组护士经理认为，工作压力、工作负荷过重、冲突、工作场所暴力、绩效不佳、员工流失、员工士气低落、缺乏授权和员工缺勤是员工在工作中面临的常见问题。
结论
从专家组的角度来看，本研究中新开发的策略被认为是有效的；研究人员建议在不同的医疗保健环境中推广本研究中开发的策略，并将其用作护士管理者的指南。
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