护士管理者在制定工作计划时使用关键绩效指标的体验。
Nurse managers' experiences regarding the use of key performance indicators in developing work plans.
机构信息
Department of Nursing, Faculty of Health Sciences, Durban University of Technology, Durban.
出版信息
Afr J Prim Health Care Fam Med. 2022 Nov 30;14(1):e1-e11. doi: 10.4102/phcfm.v14i1.3556.
BACKGROUND
Apart from monitoring and evaluation, key performance indicators (KPIs) are used for planning of quality healthcare services and are essential for ensuring that work plans are strategic. Nurse managers (NMs) are required to use reports on the KPIs from the District Health Barometer to prepare work plans.
AIM
The aim of the study was to explore the experiences of NMs regarding the use of KPIs in developing work plans.
SETTING
The study was conducted in one of the four local municipalities of iLembe district in KwaZulu-Natal.
METHODS
A qualitative research design was used. Data were collected through semistructured interviews with 20 NMs from seven primary health care clinics between 16 November 2020 and 24 December 2020; data were then thematically analysed.
RESULTS
Nurse managers experienced challenges related to knowledge creation, knowledge sharing and knowledge application regarding the use of KPIs in developing work plans. Possible strategies which, according to NMs, could facilitate the use of KPIs in developing work plans included support in the management role, skills development and orientation, provision of resources and participative management.
CONCLUSION
Relevant knowledge management practices, including knowledge sharing, are essential for knowledge creation so that individuals develop task knowledge to fulfil role expectations. In the case of this study, knowledge creation for NMs could facilitate their appropriate use of KPIs in developing work plans.Contribution: It is recommended that NMs receive ongoing training on, and be actively involved in, data management and that mentoring and support be made available for NMs to facilitate the use of KPIs in developing work plans.
背景
除了监测和评估外，关键绩效指标（KPI）还被用于规划医疗服务质量，对于确保工作计划具有战略性至关重要。护士管理者（NM）需要使用来自地区健康晴雨表的 KPI 报告来制定工作计划。
目的
本研究旨在探讨 NM 在制定工作计划中使用 KPI 的经验。
地点
该研究在夸祖鲁-纳塔尔省伊莱姆贝区的四个地方自治市之一进行。
方法
采用定性研究设计。通过对来自七个初级保健诊所的 20 名 NM 进行半结构化访谈收集数据，访谈时间为 2020 年 11 月 16 日至 12 月 24 日；然后对数据进行主题分析。
结果
NM 在制定工作计划时使用 KPI 方面面临着知识创造、知识共享和知识应用方面的挑战。根据 NM 的说法，有助于在制定工作计划中使用 KPI 的可能策略包括在管理角色方面提供支持、技能发展和定位、提供资源和参与式管理。
结论
相关的知识管理实践，包括知识共享，对于知识创造至关重要，以便个人发展任务知识以满足角色期望。在本研究中，为 NM 创造知识可以促进他们在制定工作计划中适当使用 KPI。建议：NM 应接受关于数据管理的持续培训，并积极参与其中，并为 NM 提供指导和支持，以促进在制定工作计划中使用 KPI。
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