Carroll Noel, Conboy Kieran
Lero, National University of Ireland Galway, Galway, Ireland.
Int J Inf Manage. 2020 Dec;55:102186. doi: 10.1016/j.ijinfomgt.2020.102186. Epub 2020 Jul 14.
The COVID-19 pandemic has had massive implications for the nature of work and the role technology plays in the workplace. Organisations have been forced into rapid 'big bang' introduction of technology and 'tech-driven' practices in an unprecedented and time pressured manner. In many cases there has been little training or reflection on how the practices and associated technology should be introduced and integrated or adapted to suit the new workplace context. We argue that there is a need for a more reflective 'normalisation' of work practices and the role technology plays. The paper draws on normalisation process theory (NPT) and its underlying components of cohesion, cognitive participation, collective action and reflexive monitoring. As an exemplar, we focus on the changing nature of work and adoption of remote working practices. The paper uses NPT to examine current thinking and approaches and offering some guidelines to inform research and practice.
新冠疫情对工作性质以及技术在工作场所所发挥的作用产生了巨大影响。各组织被迫以前所未有的、时间紧迫的方式迅速进行技术的“大爆炸式”引入以及“技术驱动型”实践。在许多情况下，对于应如何引入、整合或调整这些实践及相关技术以适应新的工作场所环境，几乎没有进行培训或思考。我们认为，需要对工作实践以及技术所发挥的作用进行更具反思性的“常态化”。本文借鉴了常态化过程理论（NPT）及其凝聚力、认知参与、集体行动和反思性监测等基本要素。作为一个范例，我们关注工作性质的变化以及远程工作实践的采用情况。本文运用NPT来审视当前的思维和方法，并提供一些指导方针，为研究和实践提供参考。
