De' Rahul, Pandey Neena, Pal Abhipsa
Indian Institute of Management Bangalore, India.
Indian Institute of Management Visakhapatnam, India.
Int J Inf Manage. 2020 Dec;55:102171. doi: 10.1016/j.ijinfomgt.2020.102171. Epub 2020 Jun 9.
The Covid-19 pandemic has led to an inevitable surge in the use of digital technologies due to the social distancing norms and nationwide lockdowns. People and organizations all over the world have had to adjust to new ways of work and life. We explore possible scenarios of the digital surge and the research issues that arise. An increase in digitalization is leading firms and educational institutions to shift to work-from-home (WFH). Blockchain technology will become important and will entail research on design and regulations. Gig workers and the gig economy is likely to increase in scale, raising questions of work allocation, collaboration, motivation, and aspects of work overload and presenteeism. Workplace monitoring and technostress issues will become prominent with an increase in digital presence. Online fraud is likely to grow, along with research on managing security. The regulation of the internet, a key resource, will be crucial post-pandemic. Research may address the consequences and causes of the digital divide. Further, the issues of net neutrality and zero-rating plans will merit scrutiny. A key research issue will also be the impact and consequences of internet shutdowns, frequently resorted to by countries. Digital money, too, assumes importance in crisis situations and research will address their adoption, consequences, and mode. Aspects of surveillance and privacy gain importance with increased digital usage.
由于社交距离规范和全国范围的封锁，新冠疫情不可避免地导致了数字技术使用的激增。世界各地的个人和组织都不得不适应新的工作和生活方式。我们探讨了数字技术激增的可能情形以及由此产生的研究问题。数字化程度的提高正促使企业和教育机构转向居家办公（WFH）。区块链技术将变得重要，这将需要对其设计和监管进行研究。零工劳动者和零工经济的规模可能会扩大，这引发了工作分配、协作、激励以及工作过载和出勤主义等方面的问题。随着数字技术使用的增加，职场监控和技术压力问题将变得突出。在线欺诈可能会增加，同时也需要开展关于安全管理的研究。互联网作为一种关键资源，其监管在疫情后将至关重要。研究可能会关注数字鸿沟的后果和成因。此外，网络中立性和零费率计划等问题也值得审视。一个关键的研究问题还将是各国频繁实施的互联网关闭的影响和后果。数字货币在危机情况下也变得重要，研究将涉及它们的采用、后果和模式。随着数字技术使用的增加，监控和隐私方面的问题变得更加重要。
