National Acoustic Laboratories, Sydney, New South Wales, Australia.
Am J Audiol. 2020 Sep 18;29(3S):538-545. doi: 10.1044/2020_AJA-19-00068. Epub 2020 Aug 27.
Purpose Innovations in user-driven hearing technology and services have placed greater control in the hands of the patient. While these advances could address issues of hearing health care accessibility, their success rests on the assumption that patients possess sufficient technological competence to self-manage these products and services successfully. The purpose of this tutorial is to highlight the importance of focusing on usability, rather than just performance outcomes, during the design, development, and evaluation of user-driven hearing technology and services. Method This tutorial explores human-technology interaction and usability and discusses practical methods for applying these concepts in hearing health care research and development. Two case studies illustrate how usability can inform the design and development of interactive educational materials for patients and the evaluation of a commercially available mHealth app. Conclusions In order to derive benefit from innovations in hearing health care, products and services must be intuitively usable in addition to being accessible and affordable. The discipline of human-technology interaction provides a relevant and useful framework to guide future research and development efforts in user-driven hearing health care.
目的 用户驱动的听力技术和服务的创新将更多的控制权交给了患者。虽然这些进展可以解决听力保健可及性的问题，但它们的成功取决于一个假设，即患者具备足够的技术能力来成功地自我管理这些产品和服务。本教程的目的是强调在设计、开发和评估用户驱动的听力技术和服务时，关注可用性而不仅仅是性能结果的重要性。
方法 本教程探讨了人机交互和可用性，并讨论了在听力保健研究和开发中应用这些概念的实用方法。两个案例研究说明了可用性如何为患者的互动性教育材料的设计和开发以及商业化的移动健康应用程序的评估提供信息。
结论 为了从听力保健的创新中获益，产品和服务必须具有直观的可用性，此外还必须具有可及性和可负担性。人机交互学科提供了一个相关且有用的框架，可指导未来用户驱动的听力保健研究和开发工作。
