University of Nebraska Omaha, Omaha, Nebraska, USA.
Texas A&M University, College Station, Texas, USA.
Stress Health. 2021 Apr;37(2):297-309. doi: 10.1002/smi.2988. Epub 2020 Oct 12.
Research studies have shown that workplace incivility is associated with numerous negative work and non-work outcomes. The underlying mechanisms explaining why workplace incivility is associated with these outcomes, as well as contextual buffers of these relationships, have received less attention. This study extends workplace incivility research by examining the mediating role of negative rumination as a potential factor undergirding the relationship between experiences of incivility from colleagues at work and detrimental outcomes. We also investigated perceived organizational support and family supportive work environment as potential mitigators of the indirect relationship between incivility and negative outcomes. Data were collecfrom 154 university faculty members on two occasions. The results showed that negative rumination mediated the relationships between workplace incivility and both work (job satisfaction, burnout) and non-work (work-to-family conflict, life satisfaction) outcomes. Furthermore, results from the moderated mediation analyses revealed that perceived organizational support buffered the mediated effect of negative rumination and job satisfaction and a family-supportive work environment buffered the mediated effect of negative rumination on work-to-family conflict. Overall, the results demonstrate that negative rumination helps explain why workplace incivility negatively affects both work and non-work outcomes and underscores the important role of organizational context as buffers for these relationships.
研究表明,职场不文明行为与许多负面的工作和非工作结果有关。解释为什么职场不文明行为与这些结果有关的潜在机制,以及这些关系的背景缓冲因素,受到的关注较少。本研究通过考察消极反刍在解释同事不文明行为与有害结果之间关系中的中介作用,扩展了职场不文明行为的研究。我们还调查了感知到的组织支持和支持性工作环境作为不文明行为与消极结果之间间接关系的潜在缓解因素。数据是在两次不同的时间从 154 名大学教师那里收集的。结果表明,消极反刍在工作场所不文明行为与工作(工作满意度、倦怠)和非工作(工作家庭冲突、生活满意度)结果之间的关系中起中介作用。此外,调节中介分析的结果表明,感知到的组织支持缓冲了消极反刍和工作满意度的中介效应,而支持性工作环境缓冲了消极反刍对工作家庭冲突的中介效应。总的来说,研究结果表明,消极反刍有助于解释为什么职场不文明行为会对工作和非工作结果产生负面影响,并强调了组织背景作为这些关系的缓冲因素的重要作用。