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解释职场不文明行为对家庭生活的负面影响:一个关于表层行为和资源提供变量的有调节的中介模型

Explaining the negative effects of workplace incivility on family lives: a moderated mediation model of surface acting and resource-providing variables.

作者信息

Gu Yuanbo, Wang Cuiping, Ma Jinhua

机构信息

Luoyang Normal University, Luoyang, Henan Province, China.

出版信息

Front Psychol. 2024 Jul 16;15:1409144. doi: 10.3389/fpsyg.2024.1409144. eCollection 2024.

Abstract

The effects of workplace incivility have been understudied in educational settings. To expand incivility research to educational professions, the present research investigates whether, how, and when workplace incivility deriving from different sources (coworkers, supervisors, and outsiders) is related to work-to-family interference (WFI) of preschool teachers. Drawing on the conservation of resources theory, the present study proposes that workplace incivility and subsequent maladaptive emotion labor strategies (i.e., surface acting) jointly create a resource-depletion mechanism contributing to elevated WFI and two resource-providing variables (supervisor work-family support and psychological detachment after hours) function as potential mitigating factors to break the resource-depletion mechanism. This study used a female-dominated sample (i.e., preschool teachers) found that workplace incivility from insiders (supervisors and coworkers respectively) and external stakeholders (child's family members) all positively linked to WFI, and surface acting mediated these relationships. Moreover, moderated mediation analyses indicated that psychological detachment buffered the mediated effect of surface acting on WFI, whereas supervisor work-family support did not. Findings deepen the understanding of why and when workplace incivility influences employees' family lives, as well as point to future intervention strategies.

摘要

工作场所不文明行为的影响在教育环境中尚未得到充分研究。为了将不文明行为的研究扩展到教育职业领域,本研究调查了源自不同来源(同事、上级和外部人员)的工作场所不文明行为是否、如何以及何时与幼儿教师的工作-家庭干扰(WFI)相关。基于资源守恒理论,本研究提出,工作场所不文明行为和随后的适应不良情绪劳动策略(即表面伪装)共同创造了一种资源耗竭机制,导致WFI升高,而两个资源提供变量(上级的工作-家庭支持和下班后的心理脱离)作为潜在的缓解因素,可打破资源耗竭机制。本研究以女性为主的样本(即幼儿教师)发现,来自内部人员(分别是上级和同事)和外部利益相关者(孩子的家庭成员)的工作场所不文明行为均与WFI呈正相关,且表面伪装在这些关系中起中介作用。此外,调节中介分析表明,心理脱离缓冲了表面伪装对WFI的中介效应,而上级的工作-家庭支持则没有。研究结果加深了我们对工作场所不文明行为为何以及何时会影响员工家庭生活的理解,并指出了未来的干预策略。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e00e/11286501/3d1ff7427482/fpsyg-15-1409144-g001.jpg

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