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工作场所不文明行为对工作结束时消极情绪的影响:在一项日常日记研究中检验个体和组织的调节作用。

Effect of workplace incivility on end-of-work negative affect: examining individual and organizational moderators in a daily diary study.

机构信息

Department of Psychology, University of South Florida.

Department of Psychology, Wuhan University.

出版信息

J Occup Health Psychol. 2015 Jan;20(1):117-130. doi: 10.1037/a0038167. Epub 2014 Oct 27.

Abstract

Although previous studies have linked workplace incivility with various negative outcomes, they mainly focused on the long-term effects of chronic exposure to workplace incivility, whereas targets' short-term reactions to incivility episodes have been largely neglected. Using a daily diary design, the current study examined effects of daily workplace incivility on end-of-work negative affect and explored potential individual and organizational moderators. Data collected from 76 full-time employees across 10 consecutive working days revealed that daily workplace incivility positively predicted end-of-work negative affect while controlling for before-work negative affect. Further, the relationship was stronger for people with low emotional stability, high hostile attribution bias, external locus of control, and people experiencing low chronic workload and more chronic organizational constraints, as compared with people with high emotional stability, low hostile attribution bias, internal locus of control, and people experiencing high chronic workload and fewer chronic organizational constraints, respectively. (PsycINFO Database Record (c) 2014 APA, all rights reserved).

摘要

虽然先前的研究将职场粗言秽语与各种负面结果联系起来,但主要集中在长期暴露于职场粗言秽语的长期影响上,而忽视了被攻击对象对冒犯事件的短期反应。本研究采用日常日记设计,考察了日常职场粗言秽语对工作结束时的负面情绪的影响,并探讨了潜在的个体和组织调节因素。在 10 个连续工作日内,从 76 名全职员工那里收集的数据显示,在控制工作前的负面情绪后,日常职场粗言秽语会正向预测工作结束时的负面情绪。进一步的,与高情绪稳定性、低敌意归因偏差、内部控制点、慢性工作负荷高和慢性组织约束少的人相比,情绪稳定性低、敌意归因偏差高、外控、慢性工作负荷低和慢性组织约束多的人之间的关系更强。(PsycINFO 数据库记录(c)2014 APA,保留所有权利)。

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