Queensland University of Technology, Brisbane, Australia.
Ramsey Health, Brisbane, Australia.
J Med Internet Res. 2020 Oct 8;22(10):e18447. doi: 10.2196/18447.
PTSD Coach Australia is an app for serving and ex-serving defense members and was adapted for the Australian context in 2013 from PTSD Coach, which was created in the United States.
This study aimed to provide a user-centered evaluation of the app from the perspective of serving and ex-serving members of the Australian Defence Force.
Qualitative data were collected in response to questions to participants in 1 of 5 workshops (n=29) or in telephone interviews (n=24). Quantitative data were collected using the user version of Mobile Apps Rating Scale (uMARS).
Analysis of the qualitative data demonstrated mixed support for the app. While some people found it extremely useful, especially as an adjunct to therapy, others pointed out limitations and cautioned against the app potentially triggering symptoms in people with PTSD. This perceived risk was usually found to stem from frustration with the app's functionality rather than its content. Participants spoke about the helpful and unhelpful aspects of the app and barriers to its use and made suggestions for improvement. Many participants encouraged its continued use and highlighted the need for it to be promoted more broadly, as many were not aware of it until they were invited to participate in this research.
PTSD Coach Australia was seen in a positive light by some participants, but others thought it had too much text and the potential to trigger a traumatic response in users with PTSD. A need to update the app was also a common comment as was the need to increase awareness of the app's existence.
PTSD Coach Australia 是一款为现役和退役军人服务的应用程序，于 2013 年从美国开发的 PTSD Coach 改编而来，以适应澳大利亚的国情。
本研究旨在从澳大利亚国防军现役和退役军人的角度，对该应用程序进行以用户为中心的评估。
针对参与者在 5 个工作坊（n=29）或电话访谈（n=24）中的问题，收集定性数据。使用移动应用程序评级量表（uMARS）的用户版本收集定量数据。
对定性数据的分析表明，该应用程序得到了混合支持。虽然有些人认为它非常有用，尤其是作为治疗的辅助手段，但也有人指出了其局限性，并警告该应用程序可能会引发 PTSD 患者的症状。这种潜在的风险通常被认为源于对应用程序功能的不满，而不是其内容。参与者谈到了该应用程序的有用和无用方面、使用障碍，并提出了改进建议。许多参与者鼓励继续使用该应用程序，并强调需要更广泛地推广它，因为许多人直到受邀参与这项研究才知道它的存在。
一些参与者对 PTSD Coach Australia 持积极态度，但也有一些参与者认为它的文字太多，可能会对 PTSD 患者产生创伤性反应。更新应用程序和提高对应用程序存在的认识也是一个常见的需求。
