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不断的收件箱:评估下班后电子邮件特征与工作相关的沉思和幸福感的相关性。

The incessant inbox: Evaluating the relevance of after-hours e-mail characteristics for work-related rumination and well-being.

机构信息

Department of Psychology, Virginia Tech, Blacksburg, Virginia, USA.

Department of Organizational Sciences and Communication, George Washington University, Washington, DC, USA.

出版信息

Stress Health. 2021 Apr;37(2):341-352. doi: 10.1002/smi.2999. Epub 2020 Oct 29.

Abstract

While many employees read and respond to work-related e-mails in the evenings after work, the mechanisms through which after-hours e-mailing influences well-being remain poorly understood. In particular, there has been limited consideration of whether different characteristics of after-hours e-mails (frequency, duration, perceived tone) may trigger work-related rumination that influences employee well-being at bedtime (i.e., the end of the post-work period). To address this gap in the literature, data were collected from 59 employees during a 5-day daily survey period. We expected after-hours e-mail frequency, duration, and perceived tone to indirectly relate to employee vigour and fatigue at bedtime (two common well-being criteria) via affective rumination and problem-solving pondering (two major forms of work-related rumination). Our results indicated that a more negatively perceived after-hours e-mail tone influenced both vigour and fatigue via affective rumination. Further, our findings suggested diverging implications of after-hours e-mailing frequency and duration for problem-solving pondering, with longer duration and more frequent after-hours e-mailing co-varying with higher and lower levels of this form of rumination, respectively. These findings demonstrate the importance of considering various characteristics of after-hours e-mailing and corresponding implications of work-related rumination when studying employee well-being.

摘要

虽然许多员工在下班后的晚上阅读和回复与工作相关的电子邮件,但下班后发送电子邮件如何影响幸福感的机制仍知之甚少。特别是,很少有人考虑下班后电子邮件的不同特征(频率、持续时间、感知语气)是否会引发与工作相关的沉思,从而影响员工在睡前的幸福感(即工作结束后)。为了填补这一文献空白,我们在 5 天的日常调查期间从 59 名员工那里收集了数据。我们预计,通过情感沉思和问题解决思考(两种主要的工作相关沉思形式),下班后电子邮件的频率、持续时间和感知语气会间接地与员工在睡前的活力和疲劳(两个常见的幸福感标准)相关。我们的研究结果表明,感知到的更消极的下班后电子邮件语气会通过情感沉思影响活力和疲劳。此外,我们的研究结果表明,下班后电子邮件的频率和持续时间对问题解决思考的影响不同,持续时间较长和下班后电子邮件更频繁与这种形式的沉思水平较高和较低相关。这些发现表明,在研究员工幸福感时,考虑下班后电子邮件的各种特征以及与工作相关的沉思的相应影响非常重要。

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