Eschle Simone, Hartmann Katrin, Bergmann Michèle
Medizinische Kleintierklinik, Zentrum für klinische Tiermedizin, Ludwig-Maximilians-Universität München.
Tierarztl Prax Ausg K Kleintiere Heimtiere. 2020 Oct;48(5):349-360. doi: 10.1055/a-1241-3433. Epub 2020 Oct 21.
Regular preventive health care is an essential part of our pets' health and quality of life. Preventive healthcare appointments can result in the prevention of disease development as well as lead to the detection and subsequent treatment of existing health problems at an early stage. In order to achieve optimal health care, the owners' compliance is of most importance in addition to the veterinary advice. However, dog and cat owners often seem to be unaware of the necessity for preventive health care appointments, often as a result of poor communication by the veterinarian. Educational conversations concerning the necessity of regular preventive health examinations are therefore essential. Communication is one of the key factors in building an owner-veterinarian relationship. Veterinarians are advised to invest sufficient time for communication, be aware of their verbal and non-verbal statements, and enable the owner to participate in treatment decisions. Older animals are presented less often for preventive health care appointments than younger animals, although the prevalence of age-related and chronic diseases increases with age. Owners should therefore be informed on the fact that early detection and treatment of these diseases increases their animals' health and survival. Cats are seen less frequently in preventive health care than dogs; many owners are not aware of the characteristics of cats tending to hide signs of disease. Another reason lies in the fact that many cats are stressed by being captured and transported in addition to the visit in the veterinary practice itself. Veterinarians therefore should educate cat owners concerning stress-reducing transportation measures and design their practice in a more cat-friendly fashion. Compliance can also be influenced positively by appropriate practice management, such as offering monthly instalment payments, establishing annual preventive care plans, as well as regular re-scheduling strategies. In addition to enhancing the animals' health, this can also result in increased owner satisfaction.
定期预防性保健是我们宠物健康和生活质量的重要组成部分。预防性保健预约可以预防疾病的发展，并能在早期发现和随后治疗现有的健康问题。为了实现最佳的医疗保健，除了兽医的建议外，主人的配合至关重要。然而，狗和猫的主人似乎常常没有意识到预防性保健预约的必要性，这往往是兽医沟通不善的结果。因此，关于定期进行预防性健康检查必要性的教育性对话至关重要。沟通是建立主人与兽医关系的关键因素之一。建议兽医投入足够的时间进行沟通，注意自己的言语和非言语表达，并让主人参与治疗决策。与年轻动物相比，老年动物进行预防性保健预约的次数较少，尽管与年龄相关的慢性病患病率会随着年龄增长而增加。因此，应该告知主人，早期发现和治疗这些疾病可以提高他们动物的健康水平和生存率。在预防性保健方面，猫比狗看诊的频率更低；许多主人没有意识到猫往往会隐藏疾病迹象的特点。另一个原因是，除了在兽医诊所就诊本身外，许多猫在被抓捕和运输时会感到压力。因此，兽医应该就减轻压力的运输措施对猫主人进行教育，并以更适合猫的方式设计他们的诊所。适当的诊所管理，如提供月度分期付款、制定年度预防保健计划以及定期重新安排预约策略等，也可以对主人的配合产生积极影响。除了提高动物的健康水平外，这还可以提高主人的满意度。
