Denecke Kerstin, May Richard, Pöpel Annkathrin, Lutz Hochreutener Sandra
Bern University of Applied Sciences, Bern, Switzerland.
Sanatorium Kilchberg, Zurich, Switzerland.
Stud Health Technol Inform. 2020 Sep 4;273:85-90. doi: 10.3233/SHTI200619.
In healthcare settings, questionnaires are used to collect information from a patient. A standard method for this are paper-based questionnaires, but they are often complex to understand or long and frustrating to fill. To increase motivation, we developed a chatbot-based system Ana that asks questions that are normally asked using paper forms or in face-to-face encounters. Ana has been developed for the specific use case of collecting the music biography in the context of music therapy. In this paper, we compare user motivation, relevance of answers and time needed to answer the questions depending on the data entry method (i.e. app Ana versus paper-based questionnaire). A randomised trial was performed with 26 students of music therapy. The results show that the chatbot is more motivating and answers are given faster than on paper. No differences in answer relevance could be determined between the two means. We conclude that a chatbot could become an additional data entry method for collecting personal health information.
在医疗环境中，问卷用于从患者那里收集信息。一种标准方法是使用纸质问卷，但它们通常难以理解，或者篇幅冗长，填写起来令人沮丧。为了提高积极性，我们开发了一个基于聊天机器人的系统Ana，它会提出通常在纸质表格或面对面交流中问到的问题。Ana是为在音乐治疗背景下收集音乐传记这一特定用例而开发的。在本文中，我们根据数据录入方法（即应用程序Ana与纸质问卷）比较了用户的积极性、答案的相关性以及回答问题所需的时间。对26名音乐治疗专业的学生进行了一项随机试验。结果表明，聊天机器人比纸质问卷更能激发积极性，回答速度也更快。两种方式在答案相关性方面没有差异。我们得出结论，聊天机器人可以成为收集个人健康信息的一种额外数据录入方法。
