Mayr B
Ausbildung und Qualität, Leitstelle Tirol GmbH, Hunoldstr. 17a, 6020 Innsbruck, Österreich.
Notf Rett Med. 2020;23(7):505-512. doi: 10.1007/s10049-020-00733-4. Epub 2020 Oct 28.
The increasing introduction of standardized emergency call systems in German-speaking countries follows the recommendations of the European Resuscitation Council (ERC) and German Resuscitation Council (GRC), according to which the emergency call shall be queried using specified protocols. Although there may be a need for improvement in terms of sensitivity and specificity with regard to the detection of special clinical pictures, standardized products are preferred for emergency call inquiries, which can enable constant call processing regardless of user, time and situation during the day. This increases both patient safety and the legal security of the control center staff and the company management.
Do such systems deliver what they are expected to perform?
Research of current literature.
Emergency call interrogation systems are performing as expected. The compliance of the tele communicator has a significant impact on the quality of a call.
There is a need for optimization of the establish standards for the use of the structured and protocol-based systems and in improving user training.
德语国家越来越多地引入标准化紧急呼叫系统，这遵循了欧洲复苏委员会（ERC）和德国复苏委员会（GRC）的建议，即应使用特定协议查询紧急呼叫。尽管在检测特殊临床情况方面，灵敏度和特异性可能仍需改进，但紧急呼叫查询首选标准化产品，这样无论用户、时间和白天的情况如何，都能实现持续的呼叫处理。这既提高了患者安全，也增强了控制中心工作人员和公司管理层的法律安全性。
此类系统是否能达到预期表现？
对当前文献进行研究。
紧急呼叫询问系统表现符合预期。话务员的依从性对呼叫质量有重大影响。
需要优化基于结构化和协议的系统的使用既定标准，并改善用户培训。
