Escola Superior de Enfermagem do Porto. Porto, Portugal.
Universidade do Estado de Santa Catarina. Florianópolis, Santa Catarina. Brazil.
Rev Bras Enferm. 2020 Oct 28;73(suppl 6):e20190336. doi: 10.1590/0034-7167-2019-0336. eCollection 2020.
to analyze the perception and conflict management strategies used by nurses in the management of people in Portuguese health services.
descriptive, correlational study, carried out in Portuguese health services, with an intentional non-probabilistic sample, totaling 95 nurse managers. A questionnaire and Conflict Management Scale were used, analyzing the variables of managerial activities and conflict management, with the aid of software.
it was identified that 60% of the managers, report having to mediate conflicts daily, and the majority report adopting dialogue in conduct. However, through the Kruskal-Wallis test, it was shown that enforcement strategies in conflict management prevail (p = 0.008), with collaborative ones being more restricted to monthly intervals (p = 0.049).
managers perceive the importance of collaboration in the mediation of conflicts, however, in their daily lives; they tend to maintain imposing behaviors, signaling for a little transformational leadership style.
分析葡萄牙卫生服务中护士在人员管理方面的感知和冲突管理策略。
这是一项描述性相关性研究，在葡萄牙卫生服务机构中进行，采用非概率的目的性抽样，共纳入 95 名护士管理者。使用问卷和冲突管理量表进行分析，借助软件对管理活动和冲突管理的变量进行分析。
研究发现，60%的管理者报告称每天都需要调解冲突，且大多数人在行为上采取对话的方式。然而，通过克鲁斯卡尔-瓦利斯检验表明，冲突管理中的执行策略占主导地位（p=0.008），而协作策略更多地局限于每月间隔（p=0.049）。
管理者意识到在冲突调解中协作的重要性，但在日常生活中，他们倾向于保持强制性行为，表明领导风格转变较小。
