Song Rok, Choi Yuh Seog, Ko Jae Young
Division of Immunization Program, Korea Disease Control and Prevention Agency, Osong, Korea.
Office of Spokesperson, Korea Disease Control and Prevention Agency, Osong, Korea.
Osong Public Health Res Perspect. 2020 Dec;11(6):380-382. doi: 10.24171/j.phrp.2020.11.6.06.
The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week, 365 days a year, and provides accurate, reliable information based upon the Korea Disease Control and Prevention Agency guidelines in response to queries. During the coronavirus disease 2019 (COVID-19) pandemic, the 1339 hotline received callers' questions about symptoms and the implications of their actions regarding the epidemic. Through the 1339 hotline, callers received the up-to-date information that enabled them to protect themselves as well as others from COVID-19. This public service may have influenced on reduced risk of virus transmission in Korea.
在大流行期间，有效沟通的重要性再怎么强调也不为过。自2016年中东呼吸综合征冠状病毒爆发以来，韩国疾病控制与预防机构的全国1339热线一直在运行。该热线一年365天、一周7天、一天24小时开通，根据韩国疾病控制与预防机构的指南，针对咨询提供准确、可靠的信息。在2019冠状病毒病（COVID-19）大流行期间，1339热线接到了来电者关于症状以及他们针对疫情采取的行动所产生影响的问题。通过1339热线，来电者获得了最新信息，使他们能够保护自己和他人免受COVID-19感染。这项公共服务可能对降低韩国病毒传播风险产生了影响。
