Hussain Rai Imtiaz, Bashir Shahid, Hussain Shahbaz
Department of Management Sciences, University of Okara, Okara, Pakistan.
Business Studies Department, Namal Institute, Mianwali, Pakistan.
Front Psychol. 2020 Dec 14;11:550029. doi: 10.3389/fpsyg.2020.550029. eCollection 2020.
Operational and financial sustainability have, over time, remained as issues in the microfinance industry. The microfinance industry is struggling to gain self-sufficiency in Pakistan due to non-performing loans and operating costs. Simultaneously, deliberation on corporate social responsibility (CSR) is also considered in academic literature and organizational practices. However, studies on CSR and financial performance in the microfinance sector are scarce, especially in Pakistan. CSR will develop customer attraction and loyalty, employee attraction, motivation and commitment, MFIs' reputation and access to capital, and eventually build financial performance. Interviews were conducted with branch managers of microfinance institutions to test previous questionnaires. A self-administered survey was conducted to collect data from the managers of the microfinance banks operating in Punjab. Descriptive and inferential statistics were performed to answer research questions using Smart PLS. Most of the microfinance institutions believe in social responsibilities but lacks fund allocation and approval from higher management, and results are in line with prior studies. These empirical findings lead to the perception that CSR is not a barrier performance in microfinance banks as they have access to capital. The results indicated a strong positive correlation between CSR and the financial performance of the MFIs. CSR also positively correlates with customer retention, employees' motivation and attraction, and business reputation. CSR was associated with access to capital but was found to be weak. The research also narrated the limitation and practical implications of the study. The study also discusses further research directions.
随着时间的推移，运营和财务可持续性一直是小额信贷行业面临的问题。由于不良贷款和运营成本，巴基斯坦的小额信贷行业正在努力实现自给自足。同时，学术文献和组织实践中也在考虑企业社会责任（CSR）。然而，关于小额信贷部门企业社会责任与财务绩效的研究很少，尤其是在巴基斯坦。企业社会责任将提高客户吸引力和忠诚度、员工吸引力、积极性和承诺度、小额金融机构的声誉以及获得资本的机会，并最终提升财务绩效。对小额信贷机构的分行经理进行了访谈，以测试之前的问卷。进行了一项自填式调查，以收集旁遮普邦运营的小额信贷银行经理的数据。使用Smart PLS进行描述性和推断性统计，以回答研究问题。大多数小额信贷机构都认同社会责任，但缺乏资金分配和高层管理的批准，结果与先前的研究一致。这些实证结果导致一种看法，即企业社会责任并非小额信贷银行绩效的障碍，因为它们能够获得资本。结果表明企业社会责任与小额金融机构的财务绩效之间存在很强的正相关关系。企业社会责任与客户保留率、员工积极性和吸引力以及商业声誉也呈正相关。企业社会责任与获得资本有关，但关系较弱。该研究还阐述了研究的局限性和实际意义。该研究还讨论了进一步的研究方向。
