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人形社交机器人的关系发展:将人际关系理论应用于人机交互。

Relationship Development with Humanoid Social Robots: Applying Interpersonal Theories to Human-Robot Interaction.

机构信息

School of Communication, The Ohio State University, Columbus, Ohio, USA.

Donald P. Bellisario College of Communications, The Pennsylvania State University, University Park, Pennsylvania, USA.

出版信息

Cyberpsychol Behav Soc Netw. 2021 May;24(5):294-299. doi: 10.1089/cyber.2020.0181. Epub 2021 Jan 11.

Abstract

(HSRs) are human-made technologies that can take physical or digital form, resemble people in form or behavior to some degree, and are designed to interact with people. A common assumption is that social robots can and should mimic humans, such that human-robot interaction (HRI) closely resembles human-human (i.e., interpersonal) interaction. Research is often framed from the assumption that rules and theories that apply to interpersonal interaction should apply to HRI (e.g., the computers are social actors framework). Here, we challenge these assumptions and consider more deeply the relevance and applicability of our knowledge about personal relationships to relationships with social robots. First, we describe the typical characteristics of HSRs available to consumers currently, elaborating characteristics relevant to understanding social interactions with robots such as form anthropomorphism and behavioral anthropomorphism. We also consider common social affordances of modern HSRs (persistence, personalization, responsiveness, contingency, and conversational control) and how these align with human capacities and expectations. Next, we present predominant interpersonal theories whose primary claims are foundational to our understanding of human relationship development (social exchange theories, including resource theory, interdependence theory, equity theory, and social penetration theory). We consider whether interpersonal theories are viable frameworks for studying HRI and human-robot relationships given their theoretical assumptions and claims. We conclude by providing suggestions for researchers and designers, including alternatives to equating human-robot relationships to human-human relationships.

摘要

(HSR)是人工制造的技术,可以采用物理或数字形式,在某种程度上与人类相似,并且旨在与人类互动。一个常见的假设是,社交机器人可以而且应该模仿人类,以便人机交互(HRI)与人际交互(即人与人之间的交互)非常相似。研究通常基于这样的假设,即适用于人际交互的规则和理论也应该适用于 HRI(例如,计算机是社会行为者框架)。在这里,我们挑战这些假设,并更深入地考虑我们关于人际关系的知识与社交机器人的关系的相关性和适用性。首先,我们描述了目前消费者可获得的 HSR 的典型特征,详细阐述了与理解与机器人的社交互动相关的特征,例如形式拟人化和行为拟人化。我们还考虑了现代 HSR 的常见社会功能(持久性、个性化、响应性、应变性和对话控制)以及这些功能如何与人类的能力和期望相匹配。接下来,我们提出了主要观点是我们理解人类关系发展的基础的主要人际理论(社会交换理论,包括资源理论、相互依存理论、公平理论和社会渗透理论)。我们考虑了人际理论是否可以作为研究 HRI 和人机关系的可行框架,考虑了它们的理论假设和主张。最后,我们为研究人员和设计师提供了建议,包括将人机关系等同于人际关系的替代方案。

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