Yalew Zemen Mengesha, Zeleke Haymanot, Afenigus Abebe Dilie, Yitayew Yibeltal Asmamaw, Minuye Biniam, Kassahun Sewunet Ademe
Wollo University, College of Medicine and Health Science, Dessie, Ethiopia.
Debre Markos University, College of Health Science, Amhara, Ethiopia.
J Patient Exp. 2020 Dec;7(6):1391-1397. doi: 10.1177/2374373520966817. Epub 2020 Oct 16.
Patient experience of nursing care is the perception of the patient about the real existing nursing service. Addressing patient experience of nursing care is very important to improve nursing service quality because it identifies the factors that affect the nursing care quality better than patient satisfaction. Therefore, this study aimed to assess patient experience in nursing care and associated factors among adult admitted patients in Debre Markos and Dessie referral hospitals. An institution-based cross-sectional study was conducted from March 1, 2019, to March 30, 2019, among 528 consecutively selected adult admitted patients. Data were cleaned, coded, and entered in Epi-data version 3.1 then exported to Statistical Package for Social Sciences version 25 for analysis. Multivariate logistic regression, with a 95% CI was used to identify variables that had a significant association. The overall good patient experience in nursing care was 64%. Duration of admission ≥22 days (adjusted odds ratio [AOR] = 2.67, 95% CI = 1.013-7.025) and free service (AOR = 3.69, 95% CI = 2.381-5.730) showed a positive association with patient experience in nursing care. However, admission in gynecology ward (AOR = 0.43, 95%CI = 0.257-0.707), secondary education (AOR = 0.53, 95% CI: 0.308-0.907), and college or above education (AOR = 0.55, 95%CI = 0.320-0.957) showed a negative association with patient experience in nursing care.
患者对护理服务的体验是患者对实际存在的护理服务的感知。关注患者对护理服务的体验对于提高护理服务质量非常重要,因为它比患者满意度更能确定影响护理质量的因素。因此,本研究旨在评估德布雷马科斯和德西转诊医院成年住院患者的护理体验及相关因素。2019年3月1日至2019年3月30日,对528名连续入选的成年住院患者进行了一项基于机构的横断面研究。数据经过清理、编码,录入Epi-data 3.1版本,然后导出到社会科学统计软件包25版本进行分析。采用95%置信区间的多变量逻辑回归来确定具有显著关联的变量。护理服务方面总体良好的患者体验率为64%。住院时间≥22天(调整优势比[AOR]=2.67,95%置信区间=1.013 - 7.025)和免费服务(AOR = 3.69,95%置信区间=2.381 - 5.730)与患者的护理体验呈正相关。然而,入住妇科病房(AOR = 0.43,95%置信区间=0.257 - 0.707)、接受中等教育(AOR = 0.53,95%置信区间:0.308 - 0.907)以及接受大专及以上教育(AOR = 0.55,95%置信区间=0.320 - 0.957)与患者的护理体验呈负相关。