Johansson Peter, Oléni Magnus, Fridlund Bengt
School of Social and Health Sciences, Halmstad University, Halmstad, Sweden.
Scand J Caring Sci. 2002 Dec;16(4):337-44. doi: 10.1046/j.1471-6712.2002.00094.x.
To evaluate and improve the quality of care provided, it is of vital importance to investigate the quality of care in the context of health care. Patient satisfaction is a significant indicator of the quality of care. Consequently, quality work includes investigations that map out patient satisfaction with nursing care. To improve the quality of nursing care, the nurse needs to know what factors influence patient satisfaction. The aim of this literature study was to describe the influences on patient satisfaction with regard to nursing care in the context of health care. In the description of nursing care, we have used Henderson's nursing care model. The results describe eight domains that have an influence on patient satisfaction with nursing care: the socio-demographic background of the patients, patients' expectations regarding nursing care, the physical environment, communication and information, participation and involvement, interpersonal relations between nurse and patient, nurses' medical-technical competence, and the influence of the health care organization on both patients and nurses. The bulk of the literature included in the study came from the UK, Sweden and the USA. This means that the results should be applicable to health care in the western world. An important implication for future research is to continue to elucidate the factors that influence satisfaction with nursing care, as seen from the patient's perspective.
为了评估和提高所提供护理的质量，在医疗保健背景下调查护理质量至关重要。患者满意度是护理质量的一项重要指标。因此，质量工作包括对患者对护理满意度进行调查的研究。为了提高护理质量，护士需要了解哪些因素会影响患者满意度。本文献研究的目的是描述在医疗保健背景下影响患者对护理满意度的因素。在描述护理时，我们采用了亨德森护理模式。研究结果描述了对患者护理满意度有影响的八个领域：患者的社会人口背景、患者对护理的期望、物理环境、沟通与信息、参与和介入、护士与患者之间的人际关系、护士的医疗技术能力以及医疗保健组织对患者和护士的影响。该研究纳入的大部分文献来自英国、瑞典和美国。这意味着研究结果应适用于西方世界的医疗保健。对未来研究的一个重要启示是，从患者的角度继续阐明影响护理满意度的因素。
