Chang Hyoung Eun, Cho Sung-Hyun
College of Nursing, Konyang University, Daejeon 35365, Korea.
Research Institute of Nursing Science, College of Nursing, Seoul National University, Seoul 03080, Korea.
Healthcare (Basel). 2021 Jan 22;9(2):115. doi: 10.3390/healthcare9020115.
Social support reduces the negative results of emotional labor. A more detailed analysis should be performed to facilitate adequate social support for nurses. Therefore, this study was conducted to examine the relationships among nurses' emotional demands, social support, and health. A cross-sectional survey was conducted at two tertiary hospitals in South Korea. A sample of 117 nurses from eight units participated. Between-group differences in the main variables were analyzed using the -test or Mann-Whitney test, and analysis of variance or the Kruskal-Wallis test. Nurses were classified into eight groups according to emotional demands and type of social support, and the effects of social support were analyzed based on mean scores. Greater social support from colleagues was associated with better health on all measures. However, greater social support from supervisors was associated with a higher incidence of burnout, stress, and sleeping troubles. Nurses' high emotional demands must be managed actively by hospitals to maintain and promote their health. Providing appropriate social support with consideration of the nurse's unit experience would help decrease the effects of emotional demands. Enhancing social support from nursing colleagues is a powerful way to manage the negative effects of nurses' emotional demands.
社会支持可减少情绪劳动的负面结果。应进行更详细的分析，以便为护士提供充分的社会支持。因此，本研究旨在探讨护士的情感需求、社会支持与健康之间的关系。在韩国的两家三级医院进行了横断面调查。来自八个科室的117名护士参与了样本。使用t检验或曼-惠特尼检验以及方差分析或克鲁斯卡尔-沃利斯检验分析主要变量的组间差异。根据情感需求和社会支持类型将护士分为八组，并基于平均得分分析社会支持的效果。同事给予的更多社会支持在所有指标上都与更好的健康状况相关。然而，上级给予的更多社会支持与倦怠、压力和睡眠问题的更高发生率相关。医院必须积极管理护士的高情感需求，以维持和促进他们的健康。考虑护士的科室经验提供适当的社会支持将有助于减少情感需求的影响。增强来自护理同事的社会支持是管理护士情感需求负面影响的有力方法。
