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情绪劳动策略与手术室护士工作生活质量之间的关系。

Relationship between emotional labor strategies and the quality of work life of operating room nurses.

作者信息

Li Li, Cao Yingjuan, Sun Yinuo, Li Yue, Zhai Yonghua, Yan Yan

机构信息

Department of Operating Room, Qilu Hospital, Shandong University, Jinan, Shandong, China.

Department of Nursing, Qilu Hospital, Cheeloo College of Medicine, Shandong University, Jinan, Shandong, China.

出版信息

Front Public Health. 2025 Jan 9;12:1503605. doi: 10.3389/fpubh.2024.1503605. eCollection 2024.

Abstract

INTRODUCTION

Emotional labor involves regulating one's emotional state at work to align with organizational expectations. For operating room (OR) nurses, emotional labor is an inherent part of their roles, with different strategies potentially impacting their work-related quality of life (WRQoL) in distinct ways. This study aimed to examine the relationship between emotional labor strategies and WRQoL among OR nurses.

METHODS

A cross-sectional study was conducted using convenience sampling, recruiting 395 OR nurses from 11 secondary and tertiary hospitals in Shandong Province. Data were collected using the General Information Questionnaire, Emotional Labor Scale, and Work-Related Quality of Life scale. Statistical analyses, including descriptive statistics, Pearson correlation analysis, and multiple stratified regression, were applied to explore the relationships between variables.

RESULTS

A total of 372 valid responses were obtained, with an effective response rate of 94.18%. The mean WRQoL score was 114.17 ( = 16.54). Among emotional labor strategies, expressing naturally felt emotions was the most frequently used. Surface acting showed a significant negative correlation with WRQoL ( = -0.437, < 0.05), while deep acting and expressing naturally felt emotions were positively correlated with WRQoL ( = 0.291 and = 0.457, respectively, < 0.05). Multiple stratified regression analysis confirmed that emotional labor strategies significantly influenced WRQoL.

CONCLUSION

Emotional labor strategies play a crucial role in shaping the WRQoL of OR nurses. Nursing managers should prioritize assessing nurses' emotional labor status and provide targeted guidance to promote positive strategies, such as deep acting and expressing naturally felt emotions. Such measures can enhance nurses' physical and mental well-being, ultimately improving their quality of work life.

摘要

引言

情绪劳动涉及在工作中调节自己的情绪状态,以符合组织期望。对于手术室护士而言,情绪劳动是其角色的固有组成部分,不同的策略可能以不同方式影响他们的工作相关生活质量(WRQoL)。本研究旨在探讨手术室护士情绪劳动策略与工作相关生活质量之间的关系。

方法

采用便利抽样进行横断面研究,从山东省11家二级和三级医院招募了395名手术室护士。使用一般信息问卷、情绪劳动量表和工作相关生活质量量表收集数据。应用包括描述性统计、Pearson相关分析和多重分层回归在内的统计分析方法来探讨变量之间的关系。

结果

共获得372份有效回复,有效回复率为94.18%。工作相关生活质量的平均得分为114.17(=16.54)。在情绪劳动策略中,自然表达所感受到的情绪是最常用的。表面行为与工作相关生活质量呈显著负相关(=-0.437,<0.05),而深层行为和自然表达所感受到的情绪与工作相关生活质量呈正相关(分别为=0.291和=0.457,<0.05)。多重分层回归分析证实,情绪劳动策略对工作相关生活质量有显著影响。

结论

情绪劳动策略在塑造手术室护士的工作相关生活质量方面起着至关重要的作用。护理管理者应优先评估护士的情绪劳动状况,并提供有针对性的指导,以促进诸如深层行为和自然表达所感受到的情绪等积极策略。这些措施可以增强护士的身心健康,最终改善他们的工作生活质量。

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