Massachusetts Health & Hospital Association, Burlington, Massachusetts, United States.
UCLA Health, Los Angeles, California, United States.
Policy Polit Nurs Pract. 2021 May;22(2):156-164. doi: 10.1177/1527154420987180. Epub 2021 Jan 27.
Workplace violence is on the rise in health care. This problem contributes to medical errors, ineffective delivery of care, conflict and stress among health professionals, and demoralizing and unsafe work conditions. There is no specific federal statute that requires workplace violence protections, but several states have enacted legislation or regulations to protect health care workers. To address this problem in their state, the Massachusetts Health & Hospital Association developed an action plan to increase communication, policy development, and strategic protocols to decrease workplace violence. The purpose of this article is to report on the quality and safety improvement work that has been done statewide by the Massachusetts Health & Hospital Association and to provide a roadmap for other organizations and systems at the local, regional, or state level to replicate the improvement process.
工作场所暴力在医疗保健领域呈上升趋势。这个问题导致医疗失误、护理效果不佳、医护人员之间的冲突和压力，以及士气低落和工作环境不安全。目前没有专门的联邦法规要求对工作场所暴力进行保护，但有几个州已经颁布了立法或法规来保护医护人员。为了解决该州的这一问题，马萨诸塞州健康与医院协会制定了一项行动计划，以加强沟通、制定政策和战略协议，以减少工作场所暴力。本文的目的是报告马萨诸塞州健康与医院协会在全州范围内所做的质量和安全改进工作，并为其他地方、地区或州一级的组织和系统提供复制改进过程的路线图。
