Institute of Health and Care Sciences, Sahlgrenska Academy, University of Gothenburg, Gothenburg, Sweden.
Erasmus School of Health Policy & Management, Erasmus University Rotterdam, Rotterdam, Netherlands.
Health Expect. 2021 Apr;24(2):548-555. doi: 10.1111/hex.13199. Epub 2021 Jan 28.
Person-Centred Care (PCC) has been the subject of growing interest in recent decades. Even though there is no conceptual consensus regarding PCC, many health-care institutions have implemented elements into their care.
This study aimed to investigate the PCC topics presented by different stakeholder groups on Twitter and to explore the perceptions of PCC within the content of the tweets.
Tweets with mentions of PCC in various translations were collected through a Twitter Application Programming Interface in October 2019. The tweets were analysed using quantitative and qualitative content analysis.
Five stakeholder groups and ten topics were identified within 1540 tweets. The results showed that the PCC content focused on providing information and opinions rather than expressing experiences of PCC in practice. Qualitative content analysis of 428 selected tweets revealed content on a vision that all care should be person-centred but that the realization of that vision was more complicated.
Twitter has shown to be a quick and non-intrusive data collection tool for uncovering stakeholders' expressions concerning PCC. The PCC content revealed that stakeholders feel a need to 'educate' others about their perception of PCC when experiences and real-life applications are missing. More action should be taken for the implementation of PCC rather than circulating PCC vision without operationalization in care.
The public provided the data through their posts on Twitter, and it is their perception of PCC that is studied here.
以患者为中心的护理（PCC）在近几十年来受到越来越多的关注。尽管对于 PCC 没有概念上的共识，但许多医疗机构已经将其护理的一些元素融入到他们的护理中。
本研究旨在调查不同利益相关者群体在 Twitter 上提出的 PCC 主题，并探讨在推文内容中对 PCC 的看法。
通过 2019 年 10 月的 Twitter 应用程序编程接口收集各种翻译中提到 PCC 的推文。使用定量和定性内容分析对这些推文进行分析。
在 1540 条推文中确定了五个利益相关者群体和十个主题。结果表明，PCC 内容侧重于提供信息和意见，而不是表达实践中 PCC 的体验。对 428 条精选推文的定性内容分析显示，内容涉及所有护理都应该以患者为中心的愿景，但实现这一愿景更加复杂。
Twitter 已被证明是一种快速且非侵入性的数据收集工具，可揭示利益相关者对 PCC 的表达。PCC 的内容表明，利益相关者在缺乏经验和实际应用的情况下，感到有必要“教育”他人对 PCC 的看法。应采取更多行动来实施 PCC，而不是在没有付诸实践的情况下传播 PCC 愿景。
公众通过在 Twitter 上发布帖子提供了数据，本研究研究的是他们对 PCC 的看法。
