Diri Reem M
Department of Pharmacy Practice, Faculty of Pharmacy, King Abdulaziz University, Jeddah, Saudi Arabia.
J Microsc Ultrastruct. 2020 Dec 10;8(4):162-164. doi: 10.4103/JMAU.JMAU_65_20. eCollection 2020 Oct-Dec.
Community pharmacies spread all over Saudi Arabia. Customers face some of the logistic problems, such as parking availability and privacy. This study was aimed to evaluate the need, awareness, perception, and barriers of the drive-thru community pharmacy services.
A cross-sectional study was conducted between January 1, 2020, and February 1, 2020, based on a questionnaire that was published on WhatsApp and Twitter.
From 1001 participants who completed the questionnaire, 54% of them are female and 70% between the age group of 18 and 30 years. The most common reason to visit the pharmacy among the participants is to purchase over-the-counter medications (36.4%). Although (86.5%) reported that there is no pharmacy provide drive-thru service in their city, 78% of participants think that this service will help all the community component. Participants believe that the drive-thru service will help in reducing car parking problems and traffic violations (83.8% and 86.3%, respectively) and will help in keeping patient privacy and (82.2%).
Establishing community pharmacy with drive-thru service is very important to ensure a more convenient service to customers and to assist all ages, women, and special needs. Giving the recent declaration to live with coexisting COVID-19 pandemic, further procedures should be implemented to support this recommendation.
社区药房遍布沙特阿拉伯。顾客面临一些后勤问题，如停车位可用性和隐私问题。本研究旨在评估得来速社区药房服务的需求、认知、看法及障碍。
于2020年1月1日至2020年2月1日进行了一项横断面研究，基于在WhatsApp和Twitter上发布的问卷。
在1001名完成问卷的参与者中，54%为女性，70%年龄在18至30岁之间。参与者中去药房最常见的原因是购买非处方药（36.4%）。尽管86.5%的人报告称其所在城市没有药房提供得来速服务，但78%的参与者认为这项服务将对所有社区成员有帮助。参与者认为得来速服务将有助于减少停车问题和交通违规行为（分别为83.8%和86.3%），并有助于保护患者隐私（82.2%）。
设立得来速服务的社区药房对于确保为顾客提供更便捷的服务以及帮助所有年龄段、女性和有特殊需求的人非常重要。鉴于最近关于与新冠疫情共存的声明，应进一步采取措施支持这一建议。
