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职场霸凌会引发员工表达意见及身体健康问题吗?检验情绪耗竭的中介作用。

Does Workplace Bullying Produce Employee Voice and Physical Health Issues? Testing the Mediating Role of Emotional Exhaustion.

作者信息

Liang Huai-Liang

机构信息

Department of International Business Management, Dayeh University, Changhua, Taiwan.

出版信息

Front Psychol. 2021 Feb 9;12:610944. doi: 10.3389/fpsyg.2021.610944. eCollection 2021.

Abstract

Workplace bullying is a reality in organizations. Employees' experiences of workplace bullying can produce their voice that intends to challenge the at work and can damage their physical health. This study examines the effects of workplace bullying on employee voice and physical health issues and considers individuals' emotional reactions as a critical mechanism operating between workplace bullying and its consequences in workplace situations. Emotional exhaustion mediates the influence of workplace bullying on employee voice and damaged health. Data for 694 employees from a large Taiwanese retail organization revealed that workplace bullying relates to its outcomes at work. The findings of this study show that emotional exhaustion is a critical mechanism between workplace bullying and its consequences, i.e., employee voice and health issues. A time-lag study design is applied to reduce common method bias.

摘要

职场霸凌是组织中存在的一个现实问题。员工在职场中遭受霸凌的经历会促使他们发声,以挑战工作中的不当行为,同时这也可能损害他们的身体健康。本研究考察了职场霸凌对员工发声和身体健康问题的影响,并将个体的情绪反应视为职场霸凌与其在工作场所产生的后果之间起关键作用的机制。情绪耗竭在其中起到中介作用,它介导了职场霸凌对员工发声和健康受损的影响。来自一家大型台湾零售组织的694名员工的数据表明,职场霸凌与工作中的相关结果有关。本研究的结果显示,情绪耗竭是职场霸凌及其后果(即员工发声和健康问题)之间的关键机制。本研究采用了时间滞后研究设计以减少共同方法偏差。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/b2b1/7900544/48f3ab607d5f/fpsyg-12-610944-g001.jpg

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