Adu Gyamfi Ms Prince, Lippert PhD Lance, Baldwin PhD John R, Hooker PhD John F
Brian Lamb School of Communication, Purdue University, West Lafayette, Indiana, USA.
School of Communication, Illinois State University, Normal, Illinois, USA.
J Am Coll Health. 2023 Feb-Mar;71(2):373-380. doi: 10.1080/07448481.2021.1891916. Epub 2021 Mar 2.
Prior research indicates that healthcare provider-patient communication influences health outcomes such as patient satisfaction, compliance with diagnosis or treatment, and general health quality. However, little is known about this type of inquiry in the context of healthcare centers on college and university campuses. The objective of this study was to examine the influence of students' perception of college healthcare providers' affective and instrumental behaviors on student patient satisfaction and perceived quality of healthcare at a university health center. 349 participants who were college students took an online survey. Regression analyses were conducted. Affective and instrumental behaviors were important communicative behaviors predicting student patient satisfaction and perceived quality of healthcare. However, directions of these predictions differed between student patient satisfaction and perceived quality of healthcare. Healthcare providers at the university health center are recognizing student patients as partners in the healthcare decision-making processes.
先前的研究表明，医疗服务提供者与患者之间的沟通会影响健康结果，如患者满意度、对诊断或治疗的依从性以及总体健康质量。然而，在大学校园医疗中心的背景下，对于这类调查了解甚少。本研究的目的是考察学生对大学医疗服务提供者情感行为和工具性行为的认知对一所大学健康中心学生患者满意度及感知医疗质量的影响。349名大学生参与者进行了一项在线调查。进行了回归分析。情感行为和工具性行为是预测学生患者满意度及感知医疗质量的重要沟通行为。然而，这些预测在学生患者满意度和感知医疗质量之间的方向有所不同。该大学健康中心的医疗服务提供者正将学生患者视为医疗决策过程中的合作伙伴。
