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解析中国抗击新冠疫情护士的组织公民行为

Explaining Organizational Citizenship Behavior Among Chinese Nurses Combating COVID-19.

作者信息

Zhang Hui, Zhao Yi, Zou Ping, Lin Shuanghong, Mu Shaoyu, Deng Qiansu, Du Chunxue, Zhou Guanglan, Wu Jiang, Gan Lu

机构信息

Department of Cardiology, Guizhou Provincial People's Hospital, Guiyang, 550002, Guizhou, People's Republic of China.

Department of Nursing, Hubei NO.3 People's Hospital of Jianghan University, Wuhan, People's Republic of China.

出版信息

Risk Manag Healthc Policy. 2021 Mar 9;14:979-986. doi: 10.2147/RMHP.S292436. eCollection 2021.

DOI:10.2147/RMHP.S292436
PMID:33727874
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC7955734/
Abstract

BACKGROUND

Little is known about the associated factors with organizational citizenship behavior among Chinese nurses combating COVID-19. The aim of the present study was to investigate the relationships between autonomy, optimism, role conflict, work engagement, and organizational citizenship behavior based on moderated mediation models among Chinese nurses combating COVID-19.

METHODS

This cross-sectional study was performed on a sample of 368 nurses supporting the COVID-19 epidemic in Wuhan Leishenshan Hospital, China. According to the Job Demands-Resources model, two moderated mediation models were tested, in which autonomy/optimism was associated with organizational citizenship behavior through work engagement, when role conflict served as a moderator.

RESULTS

This current study found the mediating effect of work engagement and the moderating effect of role conflict on the relationship between autonomy/optimism and organizational citizenship behavior among nurses. Of note, nurses working in the COVID-19 epidemic viewed role conflict as challenge job demands rather than hindrance job demands.

CONCLUSION

Based on the findings, organizational citizenship behavior can be affected by work engagement and role conflict. Nursing management is suggested to put emphasis on work engagement and role conflict among nurses supporting the COVID-19 epidemic.

摘要

背景

关于抗击新冠肺炎疫情的中国护士组织公民行为的相关因素，人们了解甚少。本研究旨在基于调节中介模型，探讨自主性、乐观主义、角色冲突、工作投入与抗击新冠肺炎疫情的中国护士组织公民行为之间的关系。

方法

本横断面研究以中国武汉雷神山医院368名支援新冠肺炎疫情的护士为样本。根据工作要求-资源模型，检验了两个调节中介模型，其中当角色冲突作为调节变量时，自主性/乐观主义通过工作投入与组织公民行为相关。

结果

本研究发现了工作投入的中介作用以及角色冲突对护士自主性/乐观主义与组织公民行为之间关系的调节作用。值得注意的是，参与新冠肺炎疫情工作的护士将角色冲突视为挑战性工作要求而非阻碍性工作要求。

结论

基于研究结果，组织公民行为会受到工作投入和角色冲突的影响。建议护理管理部门重视支援新冠肺炎疫情的护士的工作投入和角色冲突。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e147/7955734/6676d9a32253/RMHP-14-979-g0003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e147/7955734/abd7c8df515d/RMHP-14-979-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e147/7955734/5ea6dcbd1202/RMHP-14-979-g0002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e147/7955734/6676d9a32253/RMHP-14-979-g0003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e147/7955734/abd7c8df515d/RMHP-14-979-g0001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e147/7955734/5ea6dcbd1202/RMHP-14-979-g0002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/e147/7955734/6676d9a32253/RMHP-14-979-g0003.jpg

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