School of Criminal Justice and Criminology, Texas State University.
Psychology Department, Iowa State University.
Law Hum Behav. 2021 Feb;45(1):55-67. doi: 10.1037/lhb0000437.
The purpose of this study was to test the effectiveness of a rapport-based approach to interviewing that includes productive questioning skills, conversational rapport, and relational rapport-building tactics. We predicted that training police investigators in a rapport-based approach would significantly increase the use of rapport-based tactics and that such tactics would directly influence the interviewee's perceptions of rapport and indirectly lead to increased cooperation and disclosure of information. We trained federal, state, and local law enforcement investigators ( = 67) in the use of evidence-based interviewing techniques. Both before and after this training, investigators interviewed semi cooperative subjects ( = 125). Interviews were coded for the use of various interview tactics, as well as subjects' disclosure. Participants also completed a questionnaire regarding their perceptions of the interviewer and their decision to cooperate with the interviewer. Evaluations of the training were positive, with high ratings of learning, preparedness to use tactics, and likelihood of use following the training. In posttraining interviews, investigators significantly increased their use of evidence-based tactics, including productive questioning, conversational rapport, and relational rapport-building tactics. Structural equation modeling demonstrated that investigators' use of the evidence-based interview tactics was directly associated with increased perceptions of rapport and trust and indirectly associated with increased cooperation and information disclosure. We demonstrated that rapport-based interview tactics could be successfully trained and that using such tactics can facilitate perceptions of rapport and trust, reduce individuals' resistance to cooperate, and increase information yield. (PsycInfo Database Record (c) 2021 APA, all rights reserved).
本研究旨在检验一种基于融洽关系的访谈方法的有效性，该方法包括有效的提问技巧、会话融洽关系和建立关系融洽关系的策略。我们预测，对警察调查员进行基于融洽关系的方法培训将显著增加基于融洽关系的策略的使用，并且这些策略将直接影响被访谈者对融洽关系的看法，并间接导致合作和信息披露的增加。我们培训了联邦、州和地方执法调查员（=67 人）使用基于证据的访谈技巧。在培训之前和之后，调查员对半合作的受试者（=125 人）进行了访谈。访谈的编码包括各种访谈策略的使用，以及受试者的披露情况。参与者还完成了一份关于他们对访谈者的看法以及他们决定与访谈者合作的问卷。培训评估结果为积极，学习者的评价很高，对使用策略的准备程度以及培训后的使用可能性很高。在培训后的访谈中，调查员显著增加了他们对基于证据的策略的使用，包括有效的提问、会话融洽关系和建立关系融洽关系的策略。结构方程模型表明，调查员使用基于证据的访谈策略与融洽关系和信任的增加直接相关，与合作和信息披露的增加间接相关。我们证明了基于融洽关系的访谈策略可以成功地进行培训，并且使用这些策略可以促进融洽关系和信任的建立，减少个人的合作阻力，并增加信息产出。（PsycInfo 数据库记录（c）2021 APA，保留所有权利）。
